Galileo Medical Reviews | Read Customer Reviews of galileohealth.com

Galileo Medical Reviews | Read Customer Reviews of galileohealth.com

Galileo Medical reviews

579 approved reviews, newest moderated first

customer
Apr 13, 2026
I was provided with 5 star healthcare…
I was provided with 5 star healthcare care support..
Response from Galileo MedicalApr 30, 2026
That's what we want to deliver -- thank you!
Report
Catrine
Apr 13, 2026
Disappointing
My insurance gave me this app to use for telehealth so I hope I was covered under my fidelis – Medicaid plan After filling out the initial questions it took several hours before I got a response even though it said 20 minutes. it was difficult to understand the Dr and instead of helping me with any prescription she told me I should go to my own doctor. The whole point of doing virtual is because you can’t always get out to the doctor for whatever reason especially on a Sunday evening. I had bronchitis for several days and needed a refill of prednisone which she would not give me. Not sure if I would use this app again .callondoc was much better and much quicker, but my prescriptions were not covered because they don’t take Medicaid.
Response from Galileo MedicalApr 30, 2026
Our apologies for the disappointing experience, Catrine. 20 minutes was not an accurate estimate of our urgent care wait times on the day of your visit, and we regret we weren't able to offer a more accurate timeline. If you don't feel like your care plan fully addressed your concerns, we're always happy to offer a second opinion from another doctor to communicate what we can safely do for you as a virtual practice, which we did the next day. Rest assured that Fidelis Medicaid plans do cover our care completely and we do have Medicaid-enrolled providers to ensure prescriptions are covered. We're sorry again that we didn't make a better first impression, and we thank you for this feedback!
Report
Juan E.
Apr 12, 2026
Great doctors!
Easy to setup up your appointments. Quick turnaround. I had my referral the next morning! Great doctors overall!
Response from Galileo MedicalApr 30, 2026
We're glad to do it for you, Juan! Thank you for being our patient.
Report
DJ
Apr 12, 2026
Great visit with the Doctor
Great visit with the Doctor. She worked with me to find prescriptions that my insurance covers. The followup is awesome. They make me feel like they really care.
Response from Galileo MedicalApr 30, 2026
Great to hear, DJ, we love when we can connect our patients with affordable treatment. Thanks!
Report
Stephen M.
Apr 10, 2026
Jackie Jones (FNP-C) was fantastic
Jackie Jones (FNP-C) was fantastic. Better than many doctors I talk to.
Response from Galileo MedicalApr 22, 2026
Jackie sure is great! Thanks for this feedback, Stephen, she was so happy to hear it!
Report
Ray W.
Apr 9, 2026
Dr was amazing
Dr was amazing. Experience was very easy
Response from Galileo MedicalApr 22, 2026
Wonderful to hear, Ray! We’re proud to bring you quick, quality care. Reach out any time you need us.
Report
Sergio M.
Apr 9, 2026
I was unsure about this service
I was unsure about this service, so my expectations were too low, however as soon as I got my first appointment and then all the follow-ups from all the team is amazing, you finally feel like the Doctor is really caring of you
Response from Galileo MedicalApr 22, 2026
We’re pleased we could meet your expectations, Sergio! Thank you for the opportunity to serve as your care team!
Report
Allie A.
Apr 8, 2026
Doctors visit was fine- billing is a mess
Doctors visit was fine, however it has been impossible to pay my bill with Galileo. The link they provided to pay bill does not work. I've tried to contact their billing department multiple times, just to receive an auto-reply and no answer from a human being. Also, beware if Galileo was recommended to you by United you will charged an out of network co-pay. Do not recommend.
Response from Galileo MedicalApr 8, 2026
Hello Allie! Please accept our apologies for the unnecessary frustration we’ve caused you regarding your bill. We've just responded to your email from yesterday. It’s unacceptable that our billing department did not have an answer for you, but you can always get in touch with patient support at 888-613-4254 or [email protected] and we will be happy to assist. The link on our bill does not stay active for very long after the due date, in the interest of the security of your personal information. The email we sent has more information about how you can pay now. Finally, we took a look and can confirm we are in-network with your UnitedHealthcare plan, and verified that your cost was the usual rate at which UHC covers physician visits for their members. If you ever get a denial or see in your Explanation of Benefits that UHC applied their out-of-network coverage to our claim instead, please let us know so that we can resubmit for correction! Out-of-network claims are our responsibility to fix, not yours to pay. We apologize again for the challenges we've caused you, and look forward to the opportunity to resolve this for you.
Report