Galileo MedicalReviews of galileohealth.com

Other apps had me waiting weeks for an appointment. I got to choose an appointment with whatever time I wanted through Galileo the NEXT DAY. Perfect if you need emergency meds. The team is super quick to respond. Excellence

Best medical team to work with, fast, reliable and efficient! Couldn’t recommend more!

It was fast and easy.The nurse was friendly and helpful.

Simple and great quality service

Response time was quick, and much more convenient and timely that Instacare. The doctor was kind and listened to my issue. The ability to send prescriptions to my local pharmacy was extremely quick and convenient.

I had an extremely disappointing experience with Galileo Medical and would strongly caution anyone considering using them for prescription management or continuity of care. I originally used Galileo during an emergency situation while I was in the middle of relocating to another state. During that appointment, while discussing unrelated matters with the provider, I mentioned that I had not yet established care with a local doctor and that I would soon need a refill for another medication. I explained that otherwise I would have to drive four hours back to my previous physician just to obtain the prescription. The provider told me that I could simply make an appointment through Galileo whenever I needed a refill prescription. My daughter already uses the service this way between visits with her regular in-person doctor, so this sounded straightforward and reasonable. About 45 days before leaving my job and losing my health insurance coverage, I scheduled a Galileo appointment specifically to obtain a refill prescription. At that point, I only had about 30 days of medication remaining and wanted to make sure everything was handled before my insurance ended and before I ran out of medication. I was very clear with Galileo about this during the appointment and throughout the entire process. The appointment itself was straightforward. The provider requested blood work before finalizing the prescription, and I complied immediately by completing the labs the very next day. Galileo then sent the prescription to my pharmacy — however, they failed to submit the required insurance prior authorization, meaning the pharmacy could not actually dispense the medication. From that point forward, the experience became incredibly frustrating. For weeks, I repeatedly contacted Galileo and made multiple trips to the pharmacy trying to resolve the issue. Every time I reached out, I was told someone would “send a note to the provider” or escalate the matter. I repeatedly explained that: - I was nearing the end of my medication supply - My insurance coverage was ending soon - The authorization needed to be completed before my insurance expired Despite having more than enough time to resolve the issue, Galileo continuously dragged their feet. I was repeatedly assured the issue would be handled, but nothing actually happened. After more than a month of delays and follow-ups, my insurance finally expired. At that point, Galileo informed me that because I no longer had an active membership, they no longer had to take any action on the unresolved issue — even though the appointment, blood work, prescription request, and failed authorization process all occurred while I was an active paying member. I was told that if I wanted further assistance, I would need to purchase another subscription. So after paying for appointments, paying for blood work, spending weeks following up, and complying with every request they made, I never actually received the medication or the service I sought help for in the first place. What bothered me most was the complete lack of urgency and accountability despite being clearly informed from the beginning that I was on a deadline due to losing insurance coverage and nearing the end of my medication supply. Looking back, I wish I had not been so consumed with moving and starting a new job and had simply established care with a local doctor instead. Unfortunately, each time I connected with Galileo, I believed the matter was finally being resolved, only to continue receiving delays, excuses, and no actual resolution. Healthcare companies dealing with prescription medications — especially medications requiring insurance authorizations — should understand that delays have real consequences for patients. Instead, I was left feeling like once my insurance and membership expired, my unresolved medical issue simply no longer mattered. Based on my experience, I cannot recommend Galileo Medical for anyone who needs reliable prescription management, timely prior authorizations, or consistent follow-through.

I had the misfortune of speaking to someone named Eric there. He doesn’t know what’s going on and he’s incredibly rude. I didn’t know this app was such a rude place. Eric does not know what’s going on. He says he’s in customer service.

They answer when you text. Are there when you need you RX and are all around helpful.