Galileo MedicalReviews of galileohealth.com

Response from Galileo MedicalAug 7, 2026

We’re sorry to have prescribed something not on your formulary — sometimes the best prescription for a symptom doesn’t match up with what your insurance prefers. Please reach out in your chart or call 888-613-4254 and we can prescribe you a covered alternative, if appropriate. Otherwise we’ll get that prior authorization done for you as quickly as possible. It's important to us that you get the medication you need. Thank you for your feedback.

Response from Galileo MedicalJun 24, 2026

Hi Laura! Thank you for flagging this, we were able to get the issue with the facility's fax number fixed. You should be able to schedule now, but please reach out in the app or at 888-613-4254 if they continue to have issues with the order! Our apologies for the delay in your care.

Response from Galileo MedicalApr 8, 2026

Hello Allie! Please accept our apologies for the unnecessary frustration we’ve caused you regarding your bill. We've just responded to your email from yesterday. It’s unacceptable that our billing department did not have an answer for you, but you can always get in touch with patient support at 888-613-4254 or [email protected] and we will be happy to assist. The link on our bill does not stay active for very long after the due date, in the interest of the security of your personal information. The email we sent has more information about how you can pay now. Finally, we took a look and can confirm we are in-network with your UnitedHealthcare plan, and verified that your cost was the usual rate at which UHC covers physician visits for their members. If you ever get a denial or see in your Explanation of Benefits that UHC applied their out-of-network coverage to our claim instead, please let us know so that we can resubmit for correction! Out-of-network claims are our responsibility to fix, not yours to pay. We apologize again for the challenges we've caused you, and look forward to the opportunity to resolve this for you.

Response from Galileo MedicalMar 25, 2026

Hello San Son, and thank you for this feedback. We're disappointed as well to hear that you feel your care has declined. We're very concerned to hear you're facing waits of 4-5 days, since it's certainly not our intention or design to make you wait so long for a follow-up. Response times will always fluctuate with the acuity of your request and the number of patients seeking care, but our providers do have time for our patients and it's our responsibility to get you care in a timely manner. Please know that you can reach out in General Questions or give us a call 24/7 at 888-613-4254 and we'll get a provider to review your case as soon as possible. We're so sorry for the delay in care and the frustration we've caused you, and invite you to send a message to [email protected] with your account email so that we can take a look at your chart and review your care experience. We want to be as useful to you as we can while you're on your current insurance plan, and look forward to finding out why you saw such extended wait times.

Response from Galileo MedicalJan 7, 2026

Hi Melody, Thank you for writing this — we’re always interested in hearing the thoughts of someone who’s been with our practice for a while. Before anything else, please accept our sincere apologies for the wait times you and our other patients faced this holiday season. Waiting a couple of days to be addressed and heard is unacceptable, it’s disappointing, and we’ve been working hard through the past couple weeks to ensure that every patient gets an answer and a solution to their needs as soon as possible. We deeply regret that you had to spend an important holiday stressed, looking for solutions, and without a necessary medication. We’re sad to hear your concerns about our system as well. Our refill reminders are indeed still in place, and as before, they take into account how much medication you report having on hand at the time of your last visit with us, so it looks like your refill reminder this time was scheduled to be sent farther out than expected. You also bring up a great point about on-demand vs. scheduled visits. We consider the video visit the gold standard of care and we want to give patients both the option for care as soon as a doctor is available, or at scheduled time of their choice, to suit different needs. We’ve offered both options for a while, but if wait times are high, we can certainly see how on-demand feels more like an imposition than the convenience we intend. In this case neither approach was helpful to you, and we’re sorry. We’re continuing to think of ways to provide quality, accessible care, and this feedback will help us. We wish you the best of health moving forward in your care journey. At this time your membership has been successfully canceled with us, but if we can assist with your transition of care to another provider at all, please let us know. You can still message in General Questions at any time, or call 888-613-4254, and we’ll make sure that your ask does not go unanswered! Have a healthy and safe 2026!

Response from Galileo MedicalDec 16, 2025

Thank you for providing this feedback. I sincerely apologize that your Galileo appointment did not result in a clear path forward with medical treatment or a prescription. I am happy to review your chart immediately to understand what happened and ensure you get the follow-up care you need. Please email me directly at [email protected] so I can personally investigate your case and connect you with the right member of our team to move your treatment forward today. Thank You.

Response from Galileo MedicalMay 14, 2025

Thank you for sharing your experience. We’re glad the scheduling and initial visit felt convenient, but we’re sorry to hear the follow-up and billing process fell short. That’s not the level of support we aim to provide—especially when it comes to clarity around next steps and coverage. We’re actively working to improve both communication and billing coordination. In the meantime, please send me a note at [email protected] and we'll get this solved for you.

Response from Galileo MedicalMay 14, 2025

Thanks for sharing this—totally understand how frustrating that can feel, especially when you’ve been on the same medication long-term. Our clinical team reviews prescriptions regularly to make sure they’re still the best fit, but we know the refill process should be smoother. We’ll take your feedback back to the team.