kiki A.
Excellent
Excellent. Very helpful and professional
Response from Galileo MedicalJun 24, 2026
Kiki, we're glad we could provide you with great care!

Traditionally the healthcare system has been one-size-fits-some. Galileo was built to reimagine what modern healthcare should be from the ground up. One of the fastest growing tech-enabled medical practices in the country, Galileo is designed to deliver high-quality, affordable care for everyone. Through an easy-to-use app, patients can receive on-demand, 24/7 virtual care care for most conditions, from the common cold and hair loss, to mental health and diabetes. After downloading the app, patients are able to immediately connect with Galileo’s team of medical experts and get help, fast. Through the app, they can also receive prescriptions, order labs, or when needed, be referred to an in-network specialist. Care is delivered via chat, video, or audio, allowing patients to skip the doctor’s office and receive care, wherever they are. Galileo’s doctors are board-certified clinicians from the country’s leading medical schools, trained to deliver clinically excellent care to everyone. Galileo employs full-time doctors across primary care, specialty care, and mental health; with 30% of its clinical staff being fluent in both English and Spanish. Clinicians work together closely and coordinate their efforts, which allows for increased accuracy and the best clinical outcomes for patients. The Galileo service currently operates 24/7 across all 50 states.
Galileo Medical (galileohealth.com) has 579 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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579 approved reviews, newest moderated first
kiki A.
Excellent. Very helpful and professional
Response from Galileo MedicalJun 24, 2026
Kiki, we're glad we could provide you with great care!
Mike D.
If you want your money taken time wasted nothing done and someone to just keep apologizing to you go here. All they care about is the money. After they waste months of your time and collect after doing absolutely nothing besides extended responses they’re going to refer you over to someone else they’re going to put medical records in your record that you did not ask for or speak on a lot of the communication is through text, however the provider still happened to have some type of miscommunication and they act like 90% of the conversations are not documented. I would not recommend anyone who truly loves their self or their family not to deal with them.
Response from Galileo MedicalJul 3, 2026
Hey Mike, sounds like we missed the mark here. We want to help you get what you need. Go ahead and reach out to support@galileo so we can pull your chart up and understand how to make this right.
customer
I needed help getting a signature on the lab request form since I was already at the Laboratory. I called Galileo's phone number and an actual person responded, they resent the file within a minute. I was impressed and it was a Saturday!
Response from Galileo MedicalJun 24, 2026
Excellent! That's why our patient support team is accessible 24/7 -- so we can help out right when you need us. We'll give the Saturday team a shoutout, thanks!
Sarorth H.
I have used Galileo for over a year now and I have no complaints. It is well built and the people behind it are very knowledgable with what I have used them for. Highly recommend for the individuals with no insurance! I will keep using for as long as I cannot find some decent health insurance especially with the rising costs nowadays!
Response from Galileo MedicalJun 24, 2026
Hey Sarorth, thanks so much! We agree, it's especially important to be able to access primary care appointments when you can't get good health insurance. We're happy to hear we're a good resource for you.
Veronica
I had my first virtual visit with Dr. Minh Nguyen and it was a very positive experience. She was pleasant, respectful, and made me feel heard throughout the appointment. I especially appreciated that she did not talk down to me and approached recommendations—such as screenings, immunizations, and preventative care—without pressure or judgment. In the past, I’ve sometimes felt looked down on when I decline certain recommendations, but that was not the case here at all. She treated me with professionalism and respect the entire time. Overall, I felt comfortable and well cared for during the visit.
Response from Galileo MedicalJul 3, 2026
Glad to hear this, Veronica, it's important to us that you feel respected and heard when pursuing medical care. We'll be sure to let Dr. Nguyen know she's appreciated, too!
N/A
The physician Ian Hoffman was ridiculous. He was not listening at all. Bad bedside manner and no compassion or empathy. Give me my refund back $10. Ian did nothing. He could not even call me back. Horrible ridiculous physician. He was extremely rude and interrupted me throughout. Listening and attention to detail skills was poor and awful 😢.
customer
It’s a very easy process to make an appointment. The meeting it's short, but covered everything. And saved me the $500 that I would havespent for the same appointment and labs at my primary care physician’s office.
Tammy M.
I loved the vibe I got from the over all care