FuuguReviews of fuugu.com

This company has virtually no quality control or customer service. I placed an order and receive a package containing two invoices, mine and an a person in KY, the package contained her order not mine. I have been going back and forth with the customer service people, sending requested copys of the invoice three times as if I am in cahoots with this person in KY, Im in MA. All over a $75 purchase. More recently they have now four days later asked be for addition information that should be on their system as if I made the errror. I don’t care how good their product is they are a bunch of incompetents. Buyer beware, awful company, takes no responsibility for their lack of controls. I’ll be contesting the charge to my credit card company and consider on principal filing a 93a MGL claim and reimburse myself for all the nonsense they have put me through. UPDATE: No change in my review other than to say I have previously provided all of this information and you thus far have been unable to resolve or even fully understand the problem which is not complicated. Per the rules of Trust Pilot I have again provided the information requested, painful experience. UPDATE JULY 20: Nonresponse to either their request for information which was provided immediately or repeated emails asking them to fulfill my order. Looks like we are going the legal route, no accountability, zero response, be warned!!!! UPDATE July 26th: I suppose I should be happy, as of my last update on 7/20 I was contacted later that day and after explaining the situation AGAIN, was told I would receive a refund and they would ship the additional dishwasher cleaning tablets I ordered. As of today I have seen the charges reversed on my CC and I have received notice of a shipment, scheduled to arrive later this week. While I am pleased that this journey is over, I find it troubling that I only received a response after having posted a negative review here. In addition each person along the way really didn’t have a firm grasp of a relatively simple situation. It appears that the customer service group is not only outsource but also handles multiple companies. They were unable to identify the root account number I provided to them on my initial call as the invoice contains a prefix and suffix that must be some kind of internal coding. Since 7/20, I have received numerous emails and incessant phone calls to ensure my satisfaction. I am satisfied, all I wanted was for my order to be fulfilled. I appreciate the refund. I don’t not need to be called mutiple times a day while I am working to secure a more favorable review. It was a simple matter that should have been more efficiently addressed and require a lot of effort and time on my part. I am exhausted, good luck.

The product worked as stated, even better.

My dishwasher is old; it took 2 initial cleanings. Now it is running Great; no odor and my dishes look and smell clean. Highly recommend.

Good product

Update 2nd of August: I have refused the package some weeks ago and I am still getting reminders to pay and no reply from the support team. Gerne auch auf Deutsch auf Anfrage! English: BE CAREFUL! Dear potential Fuugu clients, I would strongly advise you to be careful when buying or attempting to buy anything related to Fuugu Dishwashing Tablets. I am giving ONE star on this review because ZERO is not an option. I relate to other reviews in this forum where clients claim the lack of transparency in the proceedings of this company. I am being charged for more than 200 Eur in products I DID NOT order, I tried to cancel the order within minutes and now I am being told to accept the package and pay for sending it back – they also advise to not refuse the package since it my “get lost”. SUMMARY: Buying Process, User Interface, Customer Journey: Fuguu adds products to your cart even if you have not selected them. Just like other reviewers have mentioned. Although you explicitly say NO to a misleading and glitchy user journey, it ends up selecting them for you and invoicing you for them. If this is a bug in the UI or the system, it is causing them a lot of problems and making many shoppers frustrated. Email Correspondence: Tickets are created after you send an email but there is a disclaimer reply that states they will be looked into in 24H, which is surprisingly the window to cancel an order. Always CALL THEM! Phone Customer Service: The operators are nice and often will confirm something that does not match their email correspondence. Get their NAMES and mention it on your written correspondence. They offered me to get a 20% discount if I do not cancel the order. I said no, since canceling is an option Violation of GDPR: Although I opted for NO marketing emails, the company has been spamming me on a daily basis. This is illegal in Germany and can be reported at the Internet Beschwerdestelle site Storyline: 1. I was targeted on Instagram and I automatically fell for the benefit of the product so I started a buying process 2. I selected only ONE product 3. I was told an account was created – I received no confirmation 4. I was taken to another set of screens where I clearly said NO to many other product offers – just like other customers in this forum 5. At the end I was shown a list of products I have selected (not true) 6. I immediately called the service in Germany, which was closed, so I call the service in America at my own expense (30 min max from the ordering) – the customer support agent confirmed it will be canceled. I rejected the 20% discount offer for keeping the order 7. I wrote several emails asking for cancellation 8. Within 10-12 hours (still inside the 24h cancellation policy) I called the service line in Germany and the customer support agent confirmed it is cancelled after I rejected the 20% discount offer for keeping the order 9. Afterwards, by SURPRISE, I received several invoices through my Klarna account! 10. I have been contacted 2-3 times via email and been told that the (canceled) order is on transit and that I am advised to accept it upon arrival and pay for the return shipment. I have also been advised to NOT refuse the package, which I obviously canceled 11. The agents I have been dealing with belong one to Fuguu and one to Klarna - they share the same email address To wrap up, I hope the head of sales and marketing manage to get a hold of this complain and fix it. I am happy to share my order number privately.

Seit meiner Bestellung am 17.05.23 bis heute werde ich nun ca. 2x wöchentlich von Fuguu von verschiedenen Telefonnummern mit einer Frankfurter Vorwahl angerufen. Nach Sperrung von mittlerweile 16!!! verschiedenen Durchwahlnummern und Mitteilung an die Anrufer, dass sie das bitte unterlassen sollen, geht es trotzdem weiter. Ich empfinde das als enorme Belästigung und werde aufgrund dessen bei Fuguu nichts mehr bestellen

I just received my dishwasher cleaning tabs as well as the washing machine cleaner. I hadn't deep cleaned my dishwasher in probably 5 months. I ran the 1st tab through on the sanitize cycle. The filters still had the gunk on them, but instead of having to soak them for hours and scrub them with a toothbrush, I just sprayed it off and everything came clean. I then ran another tab through just to get a super deep clean. I can easily run one tab through once a month to keep my dishwasher sparkling clean! So much less work than deep cleaning by hand.

Kommt mir alles sehr unseriös vor. Hatte Ware bestellt und dann zeitnah (15 Min später) wieder storniert. Man bot mir weitere 20% Reduktion an, die ich nicht angenommen habe, da ich die Bestellung storniert habe (Gebrauch des Wiederrufs). Daraufhin schrieb mir eine andere Kundenberaterin, dass dies nicht möglich sei. Ich gehe von Zeitschindung aus. Auf meine Email, dass ich die Ware weder reduziert noch überhaupt erhalten möchte, hat sich bis heute niemand mehr gemeldet. Kurz darauf erhielt ich eine Versandbestätigung. Ich finde das schon sehr frech