Brayden W.
At first I was very excited to use Fuse…
At first I was very excited to use Fuse to repair my sunglasses. They were fast to send me a box and get my glasses shipped to them. However the issue began when I got an email saying they received my sunglasses and it would only be 7-10 days MAX to get them back. I didn’t receive them by 10 days so I contacted them and they said they would figure it out and let me know but they never did. I had to call every day for a week before they told me where they were. It took a total of 18 days to get my glasses back, 8 days longer than their max time. I wasnt offered any type of compensation they just acted like it was totally fine for them to be that late. I probably won’t use them again, since they didn’t want to correct their mistakes.
Response from Fuse LensesJul 18, 2023
I apologize for any inconvenience. With the Concierge Service, there is a high volume of orders and the timeframe can fluctuate because of that. We do not say 7-10 days MAX for the timeframe. We list 4-5 weeks for the complete process including shipping to complete the order. I am sorry about the inconvenience this has caused.




