Furbo Pet CameraReviews of furbo.com

if i could give 0 stars i would. i am out of the country for a month and my furbo decides to break. no warning nothing. of course furbo will replace it for $69 they said - which is a joke when they cost $99 brand new. ridiculous customer service. gonna go buy another canary camera.

I don’t know why some people are writing pretty bad comments here. I ordered one on September 19th through Furbo official website and received on the 21st. Within two days and the product is in perfectly working (of course it’s brand new) condition. Super fast shipment, no hassle. Nothing to complain about.

Awful! Do not waste your money! I brought camera and subscribed to plan. Tracking Information advised me it had been delivered when it hadn’t, I was at home all day. I then contacted customer service on a number of occasions who advised me they would open an investigation that would take 7 working days to determine the whereabouts of the camera. They advised me they didn’t believe me when I said it hadn’t been delivered and I offered to provide the cctv footage that nothing had been delivered, however they kept just advising me it had been delivered. I asked for a new camera to be sent out or a refund and they advised me neither could be done until the whereabouts of camera were confirmed. I ended up going through my bank to get my money refunded. Where there positive reviews come from on there website I have no idea, wish I’d done my research before ordering, instead I have now brought a different camera of Amazon for a fraction of the price that works wonderfully.

I ordered one of these cameras over 2 weeks ago and tried chasing up with the customer service team. They said the item had been delivered however it hadn't. I have camera evidence of it not being delivered however they still refuse to refund or send replacement. Customer service team have been incredibly unhelpful and appear to be treating me like I am lying. They have no evidence that it has been delivered but I have cctv that it hasn't and have offered to provide this. I wouldn't risk wasting your money

I had a faulty Furbo that after much documentation and lobbying Furbo agreed to replace. They have since proceeded to send me THREE units that were broken on arrival. One was refurbished, and two were brand new (yet totally defective). The original Furbo stopped allowing new WiFi connections, the next two replacements had non-functioning launching mechanisms, and my 4th unit was corrupt/frozen after installing the firmware. No reset or other standard troubleshooting works, the device is totally frozen/non-responsive. The amount of time I've spent dealing with customer service and configuring defective units then packaging/returning them to Furbo HQ is bizarre at this point. The lack of QA is ridiculous, and I'm slowly transitioning from feelings of frustration to just feeling bewildered by the lack of product quality. 4 broken units in a row is absurd. I work in IT and feel fairly confident in my troubleshooting abilities, so I gotta give them a one-star review for wasting so much of my time and failing to provide the functional product they are advertising. I'm going to email customer support now and ask for an ETA on my 5th replacement unit (that will inevitably be broken in some way). At some point maybe it's on me for still trying.

Never could get it to work no customer service to talk to only chat with is horrible wasted a good hour of my day and accomplished nothing 👎👎👎👎👎👎👎👎👎👎👎

The product was ok at first, did the job, but like most items of tech they are all designed to fail at some point, despite the product being looked after really well. The Furbo just decided one day that it would no longer connect to the internet. I have attempted every solution available to the problem with no success. There has been zero support from the company in rectifying the issue. This was a clear software/hardware fault with the product. Not worth the price tag, terrible customer service, and will consider alternative products for future replacement

Never received the camera Could have been a mailing issue but the customer service were no help, kept telling me to wait 7 days for investigation, and now I cannot get hold of anyone in customer service to chase up. Unfortunately now having to dispute the payment with my bank as never received what I have paid for as haven’t had any updates from furbo as to whether they can refund or replace an item that hasn’t been delivered