Furbo Pet CameraReviews of furbo.com

For the first two months, the only thing I found irritating was the amount of time it asked if (the same) humans were indeed in the video. Eventually I just stopped verifying. Then, it stopped recording for 3 hours and missed a full seizure and massive vomiting episode- which we did not become aware of until we returned home 7 hours later and had to rush the dog to an emergency vet. When I went on their chat, it was a copy paste answer that said there was nothing they could do about lost footage and zero explanation of why, and to lower our standards. It then explained it can only backdate 15 seconds after motion is detected, except it didnt record the motion at all. Then it had another lapse in the same week, 3+ hours while we were all in the living room- then skips ahead to the night vision of just my dog standing on the couch. The chat asked for screenshots of the live camera, which I sent at 8am when they opened, and then they said the skip was because the light was dim and the dogs blanded in. I said the skip wasnt right now, it was last evening with lights on and skipped to a fully viewable night vision of my black dog on the same couch. So that explanation didnt work. They asked if I could move the camera, but I explained there was no where on that wall to move it to, and anywhere else would take me out of view of the dogs, one of which is still being monitored due to the seizure and I couldnt risk that. So they sent me instructions on how to submit videos and ended the chat, before I could even verify I uploaded the videos (which I did immediately after the instructions were sent). When I messaged in the chat that they were uploaded, I was SPAMMED with no less than 20 random chat-bot responses with random articles not related. And no amount of me saying "stop, unrelated articles" could stop the spam onslaught. Now I have no idea if they are going to review the videos, or how to expect contact, or anything, because they closed the chat. I have a subscription and will have to ride it out, but dont think this system is going to be able to monitor the whole time and dont assume they care when it doesnt.

Furbo is a cheaply made product. If you want something to read your pets treats, do not buy this brand. Buy Petzi or Petcube, they are made better. Furbo will quit working and their customer service department can do nothing for you.

Seit dem Februar-Update hat die Furbo-Nanny regelmäßige Ausfälle bei den Aufnahmen. Der Support reagiert entweder verzögert oder gar nicht. Im Chat wird man immer wieder vertröstet und das Anliegen soll angeblich an die Fachabteilung weitergeleitet werden, die sich innerhalb der nächsten 24-48 Stunden melden wird. Es sind mittlerweile ca. 5 Wochen vergangen, seitdem ich das Problem gemeldet habe, aber bisher habe ich keine Lösung oder Rückmeldung erhalten.

Haben die Kamera lange benutz. Mal abgesehen, dass man ein kostenpflichtiges Abo abschließen muss um einfache Funktionen nutzen zu können, ist die Kamera bereits zwei mal kaputt gegangen. Irgendwann hat sie einfach den Geist aufgegeben. Das erste mal wurde sie dann ersetzt und jetzt ist es wieder passier. Einfach schlechte Qualität. Werde mir eine andere Marke zulegen. Schade um das ganze Geld.

I got this Furbo 14 months ago as a gift . I didn’t know I had to buy a warranty, it was a gift . I signed up for the nannie Furbo which is an additional 6.99 a month. So the Furbo stopped working, the WiFi would not connect. After literally 6 hours over two days with texting this company for help, I finally wrote them a letter threatening to report them to BBB and the Attny Hen office . 1) There is NO live CS to speak with 2) They KNOW these units don’t operate properly and if you want to buy a refurbished unit with a yearly subscription that is the ONLY way they will help you . 3) this unit does not work with any community WiFi or 5G networks. I’m DONE dealing with this horrible Co. and I am filing with the BBB and NY Attny Gen office