Function HealthReviews of functionhealth.com

The number of tests for the price does make it worth it. The summery statement is vague and not particularly helpful. But knowing which biomarkers where out of range gave me enough information about where I need to put my effort to improve.

Latest update: they finally made it right. Their customer service is slow and difficult. I will give them another star if their product is worthwhile. They responded: added a star for effort and going to try to work with them. Original: Gave a membership to my wife as gift. We are unable to activate the membership for her. You can not call, only email to which you receive form letters. I am not eligible for a refund. The AI chat is useless as with most. Absolutely horrible customer service, appalling really. Super frustrating and so nice to think they have ruined a nice gift for which she was excited to use. Next stop, BBB and after that the State Attorney General. This poor service rivals that of the cable companies.

None of the tech works to book in ny. Customer service is beyond rude and unhelpful. I had no idea which labs to pick for my mid year and they don't show you the previous values. Terrible customer service.

Excellent Health Help - Action plan with instructions and noticeable results.

The testing and results are good. The support and customer service are terrible. For example if you gifted a subscription then after 1 year that person receives a mail notification that it is set to renew. You the gifter can’t cancel. You can’t talk to a person. They suck.

DO NOT GO WITH THIS COMPANY - My lab results were hemolyzed. No one reached out to tell me this for 4 weeks; after I followed up every week requesting my results. First they told me they lost my lab tubes. Customer service came back 5 days later to report the labs were hemolyzed then. Refusing to provide a refund. STAY AWAY

FSA eligibility was advertised but I did not get reimbursed - this was not an eligible expense according to my Trinet HR admin. So I did not use the membership and I requested a refund as soon as I found out that it was ineligible. Despite repeated requests in plain English in accordance with CA consumer protections, I never received one. Now it is renewing without my consent. They have stolen nearly $1000 from me. I need a refund for this year and last year's charges. They make canceling extremely difficult.

This is my second year with Function Health. Last year I went to get my lab draws and the Quest did NOT have my paperwork. The Greensboro lab tech was gracious enough to let me get in contact with Function and have paperwork sent and draw my labs as quickly as the paperwork came through. Today at the High Point location I went for my scheduled draw and again NO paperwork. At this location I was told I would have to reschedule when I had the paperwork or if I could get it wait on standby for my draw. I quickly got my paperwork from Function but it was quite obvious I was NOT going to be getting a lab draw any time soon as there were constantly arriving new patients who were taken as I sat and waited for an additional 45 minutes. I had driven an hour one way / 2 hour round trip. I had to schedule school drop off since my appointment was early. I had to miss 2 hours of work. None of this mattered. Yes, I got a “We’re sorry” from Function Health but sorry doesn’t fix the problem. There was only just “you’ll need to reschedule.” That means 4 hours total drive time. 4 hours missed work. Another day I’ll have to schedule child drop off for school. “I’m sorry” just is not good enough. The Quest Lab tech was absolutely no help and in my opinion rude. I know big companies do not care if they lose clients. They have plenty. What is one person. Just an I’m sorry I suppose. I write this to make you aware of their scheduling issues and complete lack of support if there is an issue. But you will get an I’m sorry.