Fully makes and sells office furniture that is beautiful, well-built, and designed to create a healthy, supportive workplace where everyone can feel and do their best. Keep you body moving with our standing desks, ergonomic chairs and matching accessories so you can work and live more fully.
Fully (fully.com) has 197 customer reviews on Five Star Index, with an average rating of 2.6 out of 5.
Also known as
fully.com
Website
fully.com
Category
Office Space & Supplies
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 55% of reviews.
Latest
Most recent review: November 2024.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Thank to Jolien I had a good experience eventually. Thank you!
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Response from FullyDec 2, 2021
We are deeply sorry to hear about this experience David. With a 15-year warranty and 30-day risk free return policy, the Jarvis Desk is backed with lots of options to ensure you love your new workspace or get a full refund back. It is disheartening to hear the assembly process was so troublesome for you; this is not the experience we aim for. Our website houses a collection of resources to help put your desk together from assembly videos to ways to connect with our team for some firsthand knowledge of the assembly process. As we near the holiday season, we appreciate your patience as we work to connect with all of our customers. Our team would like the opportunity to resolve all your issues to your complete satisfaction so be on the lookout for correspondence from our Europe team within the next couple of business days.
TN
Tony N.
This company is frustrating and…
This company is frustrating and deceptive. I ordered three desks for my office in August. I was charged the full amount of ~$5000. Nothing shipped. The next month, I received an email saying the item was on back order until October. October came and went. I finally got my money back in November after a 2-week fight with Fully customer service.
Response from FullyNov 26, 2021
We apologize for the inconvenience with your order. We do our best to highlight backordered items and provide emails with updated timelines as we are impacted by the global supply chain issues. Our team wants our customers to get their setups as soon as possible but wants to keep them in the loop when there are delays. We do charge orders in full when your order is placed to ensure you are in line to receive the items as soon as they are back in stock. However, our team is happy to help with cancellations or edits to backordered items before shipping and getting refunds for any items that may have been shipped out once they are returned to our warehouse. Once again, we apologize for your negative experience with Fully and are here if you need any further assistance.
OB
Oliver B.
Abysmal Customer Support and Lies!
On the website they claim that your order will be delivered in 3 days. I placed my order on the 29th October 2021 and I am still awaiting for one part which is currently stuck in the TNT/FedEx system. I was told on Friday they would call TNT if it didn’t arrive. No response. Monday I called up and was promised they would email me back because I have someone coming to help get the desk up and running. They didn’t respond back. Time Wasters! I will never use Fully again. They lie to customers and fail to deliver FULLY on there promises.
Update: In the end the desk did arrive as a gesture of goodwill fully said they would refund a small amount of the desk due to the delay. The part refund should be with me within 2-3 days.
Overall the quality of the desk is fantastic and I am very happy with it. However I believe the website should better reflect the current situation with parcels so people have realistic expectations on when the desks will arrive.
Response from FullyNov 10, 2021
We sincerely apologize both for the delay in receiving this last part of your order and the internal error that lead to you not receiving the follow-up email from our support team after the phone call on Monday, Oliver. It is understandable that you are feeling frustrated with our level of support. We are committed to positively improving your experience and are glad to see that our team reached out today to provide accommodation and share the information we gathered from our shipping partner, TNT. Hopefully, you'll be happy to know that the remaining package has been released from customs and is set to be delivered in 2-3 working days. Our team is eager to regain your trust and will be in touch to continue the conversation.
HK
HK
Perfect if you enjoy wondering when your furniture will arrive with useless customer support from the company
I should have read the trustpilot reviews before ordering from Fully. For the price you pay you would expect a reliable and efficient delivery service... instead they use TNT which I've just seen has literally 1.5 stars on trustpilot. The order shipped from Belgium ok, it arrived in UK ok, it arrived at the TNT depot nearest to my location (probably about 10 miles away), and then literally got stuck there for days.
I emailed Fully over the weekend and then they took 3 business days to reply on Wednesday with some copy-and-pasted standard response:
"Unfortunately, TNT is facing delays nationwide due to Customs and has informed us that it may take another 1-3 business days to resolve. However, I assure you that we will do everything we can to follow up with them and ensure your order is delivered as soon as possible."
Firstly, if they had read my email at all, they would have known that my order is stuck within the UK so Customs could not be the issue. Secondly, if they had actually checked with TNT at all, they would have realised my order had since been delivered.
In summary, don't waste your money and time unless you like wondering when and whether your furniture would arrive with customer support who won't even read your email and try to follow up on your delivery.
Response from FullyNov 7, 2021
We appreciate this honest feedback. We apologize that we made you feel unheard and recognize your frustration given the response you were given regarding your order. TNT is facing delays but according to their service alerts it's because of the following, "High volume of shipments and COVID 19 restrictions may cause delivery delays.", we apologize for the misinformation given around the delay. We would like to connect with you further to offer some accommodations and get more information about your order so we can use your experience as a learning tool to do better in our future interactions. Thank you again for the feedback and we look forward to hearing from you again.
RI
Richard
A for Customer Service
The customer service has been really helpful. The packing was superb and the screws & hardware are of really good quality.
Response from FullyOct 29, 2021
Hearing this makes the whole team smile! We acknowledge that we initially let you down with your order, but are grateful for the second chance to positively improve your experience. It is fantastic that our friendly service team provided helpful assistance via phone and email which restored your confidence in your purchase. Thank you for taking the time to share your experience.
DF
D F G.
Great experience
I purchased a Jarvis standing desk from Fully on a Sunday and it was delivered four days later, on the Thusday. Not bad for Belgium to the UK, especially in these times. No extra customs duties, all included. Assembly took me about an hour and a half. As suggested I laid the desktop on its face on a soft surface. The bed in the room that the desk is to operate was ideal for this. The instructions are detailed but very easy to follow. I encountered a problem when the desk was righted and ready to go. No power, nothing at all. So I contacted Fully via the chat option; within one minute a gentleman by the name of Aiko had replied and started to help me. Unfortunately we kept losing connection, so I called the contact no. A very helpful lady tried to get to the bottom of the problem and before not too long had elapsed she had diagnosed I was using the wrong power cable. A continental two-pin power cable is sent, along with a UK power cable - which I had mislaid!
All-in-all I am delighted with the smart, smooth-operating desk and the excellent back up service from Fully.
Response from FullySep 7, 2021
We're glad to hear that you are happy with your purchase and the support you received from our team! Fast shipping with no surprise additional fees at check-out nor at delivery is what we strive for and we are delighted that your order arrived four business days after it was placed. Our team is glad that the assembly process was straightforward and the instructions are easy to follow. Thank you for connecting with us via chat and phone and so we could diagnose the issue and send the correct power cables quickly. We're always happy to help and we are delighted that you are now set up for long-lasting success!
CH
chrisyan
the whole experience feels like a scam
This company is beyond ridiculous. Firstly their website provide misleading information that make you think the item will be delivered with UK, actually it's shipped from Belgium. So you'll be lucky if the desk is delivered on time, as it has to pass UK custom. Secondly, the customer service will over promise something they cannot deliver either, they are very friendly though and deals with my query quickly.
Here is my experience so far 2 months after placing the order for a desk as a birthday gift: it comes in 4 parts and only 3 were delivered. I've waited for almost a month for the table top, it was never delivered. As the birthday has passed, this desk is no longer needed, contacted customer service, was promised a refund straight away, 2 weeks gone, nothing happened. Contacted customer service again, apparently, it's not even processed as no one has arranged a collection for return! Then I was promised a refund in 2-3 days, again a week gone, still waiting for refund.
Overall very disappointed, please be aware and purchase at your own risk!
Response from FullySep 7, 2021
Thank you for taking the time to leave feedback. We welcome hearing from our customers about their experiences and take input like this seriously. What you've shared is not what we aim for with the delivery of our orders, the promptness of refunds, nor the level of customer service. We acknowledge we let you down and offer our sincere apologies for a disappointing experience.
We do our best to make information about the shipping of orders clear on our website to help manage customer expectations. Our European orders are fulfilled from our warehouse in Belgium and shipped via TNT. All orders are transferred to our fulfillment center within 1-2 business days. Due to Brexit customs processing, we expect an approximate 2-3 day delay to our normal shipping times of 3-5 business days to the UK.
We apologize it has been such a lengthy process so far, but we are committed to doing better and making sure you are refunded as promised. Our support team is ready to provide further assistance and ensure this issue is quickly resolved to your satisfaction.
AN
Aris N.
Excellent customer service and build quality
Excellent customer service and build quality.
The assembly instructions were also good.
The unit arrived ahead of time.
Hassle free easy returns.
Response from FullyAug 25, 2021
We're overjoyed to hear that you are loving the quality of your new workstation. Everything we hope for when we send our products off to their new homes; quick shipping, and a streamlined assembly process. Thanks again, your feedback put a big smile on all of our faces. Cheers to living fully and staying active throughout the work week!
