FullyReviews of fully.com

Fully customer service is poor. I have tried to contact them by email (they don't respond), their website form (again, no response), and their telephone number (no answer, even during business hours). I did get an answer on the chat once. However, when you're spending a couple thousand dollars on desks, and the company touts being the very best, you woud expect a response to emails or calls.

Desk arrived 4 days late. When it arrived the box was crushed, torn. Parts were missing due to the state the box arrived in. I contacted Fully about this and they said they would ship the screws in 2 business days... As they were initially slow to deliver and it would be 2 days before they even shipped the parts, I decided to pick up replacement screws myself as I needed the desk to work from home. I bought replacement screws based on Fully's own spec in their FAQ section e.g. "The laminate desktop screws are #10-24x5/8" (Phillips head)" and these weren't the right size. The desk looks high quality but I can't review that seeing as Fully still haven't dispatched the replacement screws.

My order to the UK was shipped from Belgium without any indication of such during purchase. This resulted in a total mess. There was a long delay (additional week) in shipping despite Fully having indicated the parts were all in stock; the wrong power plug shipped with the desk despite a clear indication on the order that it was for the UK and another item in the shipment specifically requested a UK plug SKU; import duties in excess of £140 were billed to me as the customer by the carrier rather than billed to the shipper. Fully does have a UK operation, so all of this should have been easily avoided through proper management of the order.

Only half of de desk is delivered, and no feedback from support team. I payed too much for too less items.

I ordered my Fully Jarvis bamboo L-shape desk on 14 June 2021. I was excited to receive it in the few days promised. The shipment was split into 8 boxes which were delivered by TNT a few boxes at a time. The boxes were typically ripped open. On one delivery day the delivery chap handed me a power cable and said "this was on the floor in the bay - I think it might be part of your parcel". I haven't built the desk yet but I did notice that one of the feet was damaged in transit - the powder coating finish was chipped off leaving the surface with sharp edges/bare metal. I like to sit at my desk barefoot and don't like the idea of sharp metal by my feet. I also noted a missing part based on the instructions. When I called Fully to explain, they offered me a £40 discount, but didn't offer to replace the foot or missing part. The last two boxes arrived yesterday (July 6th 2021). The last box was the main bamboo desk top. The box was ripped open at both ends, taped back together (poorly) and looked like it had been dragged along rough floors. As a result the corners of the desk top are roughed up and the layers of wood or breaking away. There was no need to open the box to see it was in terrible state and I can’t bring myself to complete the desk build. It just makes me feel sad :-( Still waiting for a response from Fully but I feel like returning the whole lot and buying another desk locally in the UK. Sorry but I can't recommend this product as I don't want something that looks used poorly cared-for when it is supposed to be brand new! Update: Fully offered a replacement or full refund. In the end the best option was for me to return the entire desk. I was impressed with the team at Fully and their commitment to customer service :-)

After recent back surgery, I decided to purchase a standing desk to help protect my back going forward. After speaking with a few office furniture companies I eventually landed on the Fully.com website. I was able to get the size & shape desk I wanted (2m X 1.6m l-shaped) to replace my existing Ikea desk set-up for significantly cheaper than the other quotes I received. The ordering process was very simple and the online chat support answered a few questions I had before I placed the order. Desk and accessories shipped within 2 days of order, but here is where the story was not as good. TNT took 2 weeks to ship the desk from Belgium to Ireland after it seems to bounce the packages back and forth from Belgium to Holland and France. The packaging on the main desktop was slightly damaged, but no damage whatsoever to the desktop. Onto the desk itself. I cannot rate this desk highly enough. Very solid build quality. The total weight of the 2 boxes containing the desk frame was almost 80Kg. Assembly instructions contained in the box are very easy to follow and the desk can very easily be built by 1 person, however, with the l-shaped desks, I would advise at least 1 other person to help turn it upright and place it into position. Don't make the mistake I made, ensure that you have plenty of room to turn the desk upright (I had to tweak the final assembly due to a radiator being in the way). The operation of the desk is very smooth and quiet. You get a bare ripple on the surface of a cup of coffee when the desk is raising or lowering. The additional bracing on the l-shaped desk makes the desk very sturdy and also acts as a nice footrest. Due to some of the power bricks I have for my devices, I purchased the cable management trays instead of the wire management trays. 3 of these trays will fit across the entire width of the 2m desk and for me hide all of my cables and power bricks perfectly. I had purchased an additional tray but as this was not needed I returned it and obtained a full refund. Speaking with online support this process was very simple. The only thing I would say is that a few more adhesive cable mounts would be handy, for me 10 were not enough. I would definitely recommend the Fully.com desk range to anyone considering purchasing a standing desk.

good quality product and nice people. Utterly shambolic pre-order service, ordering and returns system. Has taken weeks (and multiple emails) to sort and arrange replacement for item delivered in error with them repeatedly dropping the ball (and admiring as such) . Lesser brands on Amazon prob easier (and cheaper).

We bought one of their desks at the end of last year. Despite the lockdown and Brexit, we got everything we had asked for. We had a few issues with deliveries which were not their fault but they supported us throughout the whole process including contacting the couriers themselves. We're very happy with the item we purchased and the ongoing customer support we received even after we had received our items.