FullyReviews of fully.com

ATTENTION ! ATTENDEZ LES PROMOTIONS DE 30% !!!! J'ai passé une commande le 27 février 2023 pour un bureau dont le prix d'achat TTC du bureau était de 759,24€. Or à peine 1h après, le lendemain 28 février 2023, le prix TTC affiché pour le même produit (avec les mêmes options bien évidement et même code promo -5%) était de 664,31€. Soit une différence total de 94,93€. J'ai donc contacté le service client pour un remboursement de cette somme. Or, je n'ai reçu qu'un cash back de 82,56€. Je dirais que le groupe est honnête à 87%, OU PAS.

Ordered a hardwood Jarvis table, Jax arm, and Sidekick cabinet. I have never received any product from Fully in a good condition so far. 3 out of 3 - damaged or poor quality. Table - damaged tabletop right on the surface when you see it the most. The suggested by support discount did not cover the repair expenses. For the Jax arm - the paint peels off right after you take the arm from the box. Sidekick - factory defects on the front panels. Support stopped answering after I asked them to publish my reviews of their products on their website. Low customer service, poor quality, and horrible delivery at a high price tag.

I ordered a Fully L-desk after finding positive experiences about the desk from YouTube reviewers. It shipped within the projected timeline but they delivered the wrong colored frame. I tried contacting Fully by calling their customer service phone number which was disconnected. They should consider removing the phone number from their automated emails. I have since emailed them about the issue. If I do not hear back in a timely fashion, I will be disputing the charge on my credit card. It is not exactly sustainable to have poor fulfillment quality control for a Certified B Corp.

I bought a Remi electric desk from Fully Europe and the electronic mechanism to raise and lower the desk stopped working after nine months. I contacted customer support over 2 weeks ago and still haven't received the replacement part.

The desk is good, but they wanted £60 to exchange the leg size. Overrated company

I have ordered the desk 2 weeks ago and didn’t even get a tracking number yet. After reaching out to them they informed me that the product I ordered is discontinued and I have to pay more money now to receive the desk. First of all, who sells items that aren’t available anymore and then doesn’t inform the customer? I get that mistakes happen but then reach out proactively. I haven’t heard back from them for several days now and I have no ideas on if I even get my desk - it seems I just spent 600€ on nothing 2 stars for now in the hopes I’ll still get either a desk or my money back

Expensive but possibly the best electrically adjustable standing desk available in the UK. Unfortunately the delivery experience was truly horrible. Months of delays, 10+ emails and phone calls, duplicated parts that had to be sent back and then hundreds of pounds of FedEx invoices sent to me addressed to my work address. Was asked to pay these and be refunded but have forwarded them. Assume settled but haven’t had confirmation as yet. Hugely disappointing since the desk has been faultless so far.

I was really excited when I ordered the crank-shaft Jarvis desk, but have felt pretty underwhelmed since receiving the product over a month later. The desk was delivered in separate pieces - the legs, desk top, and optional desk drawer that I chose with the order. While I received the legs pretty quickly, the desk top and drawer took over a month to arrive. Turns out the labels were missing when Fedex received the packages, so the Fully support team had to place a new order. I'm giving this review 2 stars instead of 1 because the support team was responsive and easy to work with. As for the product itself, while it was relatively simple to assemble and works well enough (e.g. the crank shaft turns pretty smoothly), overall the product did not meet my expectations for the price. The desk top (I ordered the larger size) feels a bit unsturdy - especially at the front of the desk since the legs help support the sides, with beams extending across the back-end of the desk's underside. To add on top of all this, somehow I received a second desk top the next day, so now I have a large/heavy slab of wood sitting in my house. Given the shipping issues, I'm not looking forward to the process for returning this extra piece (and likely the rest of the desk). In short, the product and experience is not worth the price in my opinion - especially when you can get similar/cheaper standing desks from IKEA, which I thought were better quality after seeing them at the store. Wouldn't recommend this product.