FullyReviews of fully.com

I can't fault the product. It's solid. It's built properly and even though most major sit/stand desk manufacturers use the same actuators and keypads. What matters is how they put the entire kit together. Fully's Jarvis kit is beautiful. I upgraded from Flexispot to Ergodesk to now, Fully. Where Fully lets customers down is the communication. Their website doesn't state that customer service will take up to two days to respond. A simple notification on the Contact form should fix this. Secondly, the delivery. They rely on TNT to bring the product from the EU. Us Brits, f***ed ourselves over with Brexit so delays happen. Having said that. The desk was easy to assemble. I opted to order my own made-to-order tabletop but it took me less than 30 minutes to 'fully' assemble.

This company is let down by its delivery service (at least in the UK). I’m sure that Fully products are as good as the many positive reviews say. Unfortunately, actually receiving the items you’ve ordered seems to be a big problem if you live in the United Kingdom. 20 days after ordering, a quarter of my shipment is stuck somewhere in the TNT system and all Fully can tell me is that it will be resolved in between 1 and 3 business days. This is not very reassuring, since they told me exactly the same thing 8 days ago! The US support team, reachable via Twitter, is quick to respond, but they cannot do much. The EU support desk just sends out the same meaningless stock replies. As Fully (and/or TNT UK) cannot commit to a delivery date, I have no option but to cancel my order and look for someone who can actually supply a desk. A very disappointing experience.

J'ai profité du Black Friday pour enfin commander un bureau à hauteur réglable chez Fully, le Jarvis bambou. Après une livraison laborieuse, j'ai eu le plaisir d'expérimenter un bureau solide, de très belle facture, teinte magnifique et extrêmement réglable en fonction de ses préférences. Quel plaisir que de moduler son bureau à son travail et non l'inverse. Le service client, d'une rare sympathie, est revenu vers moi après mon commentaire sur la livraison. Le contact a été très chaleureux et je les en remercie. C'est grâce aux sociétés comme vous qu'il fait bon de commander en ligne !

Ordering a bamboo Jarvis before Christmas was easy and straightforward. Dispatch was quick. Delivery to the UK from Belgium took a few weeks with TNT, but can be very fast as I found out later. TNT cited customs delays and the current circumstances as the cause. I also contacted Fully just before Christmas day over the delay; they were very helpful, contacted TNT, and the items arrived shortly after. Items arrived in four boxes and were very well packed with tough cardboard, double boxed and labelled. Screws/bolts and washers are packed in individually marked packs, and thread lock on the bolts is a nice touch. The finish on the frame is good and overall everything feels quality with no obvious compromises. Instructions are clear and well written in a way to minimise making mistakes, with a YT video available as well for the assembly process. I was unlucky with an issue on part of the package and Fully resolved with no quibble at all by sending a replacement item, which unexpectedly arrived in just a few days. Having competed assembly the desk is sturdy and works well, and now considering a second one. Highly recommended.

We ordered a desk and the table top came damaged. After being sent the wrong form to report the damage to the delivery company, customer support quickly solved the issue themselves and sent us a new desk table top. We were searching for a standup desk with some quirks and notting tops Fully's personalization/quality ratio. Assembling the desk was also quite easy using just the paper instructions but you can also follow Fully's youtube video. We'd definitely buy again from Fully.

Haven't received items yet so can't comment on quality yet but the delivery process has been nothing but awful so far. Items were due for delivery 8 days ago but have only received 3 of 4 items so far, courier is inconsistent with their responses with different reps claiming it's stuck in their hub and others claiming it's stuck with customs. Have only just been allowed to open a case with them to get them to investigate but that will take 2 more days for them to do. Can only assume Fully incorrectly processed the paperwork if it is stuck with customs but I haven't had any response yet to my queries with Fully's support team either. This doesn't appear to be the first case of this happening either as other customers have had the same experience.

Where is my order? Delivery dates and items are sporadic and I am missing the main component of my desk (the actual table surface) for what is now half a week late from the original delivery date. I have tried to contact customer services and been on wait for 30 mins... no availability for an online chat... feeling hopeless. UPDATE Finally got to customer service and they have offered to help with the missing item. Fingers crossed is arrives without any issue. UPDATE I did receive the table top the following week and was able to assemble the table. Customers service did seem to listen and care.

Nobody can provide answers at this company. For how much customers are paying for your products, there needs to be more transparency other than "the warehouse is busy", "we can't get a hold of the warehouse". Get a grip on your business, or don't be in business. Buyer beware, shipping times provided on the website are false, and don't expect any sort of customer service.