FullyReviews of fully.com

Missing screws to desk, chair too small and no response to email. Very annoyed. Order 400051491 Update: Fully got in touch 1.5 weeks later and are sending the screws and refunding me for the chair.

Ordered a bamboo desk, and it hasn't been shipped yet after 4 business days. I got an email today that said they're very busy with all the orders and are going to ship this week. I'll change this review if I receive the desk in good condition. -edit They send my order and shipped 2 out of 3 packages. I think it will be fine, but it took 2 weeks

Best of a bad bunch Fully is a breath of fresh air in this industry They managed to ship my desk to NI in just under a week, which is suprising because most manufacturers - even f**** herman miller in London, won't ship here anymore. The desk is of incredibly high quality, as are the JAX Dual arm monitor stands (honestly i cannot compliment the design of these monitor stands enough, they are amazing). I have absolutely zero faults with the quality. However... they have some fundamental issues with logistics and supplier intergration. I ordered a £80 desktop power adapter the "DESKTOP POWER STRIP BY KONDATOR" and it just does not fit the desk. Why would you stock an item that doesn't fit your flagship desk product? Or at least you should warn customers when they purchase a £1500 desk that some of the components may not fit. Also. I ordered in-desk power (despite the terrible reviews) and they just forgot to cut the hole in my desk, so that was a complete waste of money. Thankfully I didn't really feel too strongly about in-desk power. Awaiting refunds on these 2 items. But honestly its not been a 5 star experiece anymore, so i'm updating my review

Although I ended up returning my Fully desk as it just wasn't for me, the delivery was very fast being based in the UK. I had no issues with the delivery whatsoever. The desk quality was decent, the bamboo worktop had a few rough edges and wasn't entirely as smooth as it should've been, but apart from that the overall quality was pretty darn good. The metal frame to the desk had paint missing in a few places, and even though it was only a small thing, it took away from the feeling of having a quality desk. The motor has a decent speed, and a great range depending on how much desk wobble you'd find acceptable (the higher the desk, more desk wobble there is, which makes sense), and the motor doesn't sound overly loud or obnoxious. The return process was fairly straight forward. I didn't have all of the original boxes (only a few), so had to source some new cardboard boxes which I just reserved from my IKEA furniture I bought a few days after arranging the return of my Fully products. When I was returning the item I had to pay an additional fee because I didn't have all of the original boxes (some were damaged in shipping), which they later reduced to a smaller fee after I expressed I wasn't overly happy with it given the situation with said boxes. They also stated that they'd be unable to sell the desk again because it didn't have the original boxes, and that they would have to give it away, which was definitely lies because what company would give away a brand new desk for free just because it wasn't all returned in its 100% original packaging (I still returned some of the items in their original packaging).

After reading the mixed reviews below I was slightly apprehensive ordering a fully desk but the product looked good and I went for it. I am in the UK and I read that many people were having delivery issues - this seems to be resolved now I had no issues with my delivery (via DHL) it did come as 5 packages over two deliveries (if you are rearranging the delivery days make sure you do so for each delivery - this did nearly catch me out!). This didn't seem unreasonable for the size and customisability fully offers. The Jarvis desk itself is excellent, I was concerned with the amount of wobble that there might be with a sit-stand desk but the frame is solid (and very heavy!), the amount of wobble in the standing position is less than my old fixed desk! Very happy with the desk itself! I saw another review saying that it came with an EU plug - which mine also did one of the 5 packages was a UK plug. (The desk power is a standard C7 non-polar cable so should be reasonably available if needed). I didn't need to interact with customer services so I can't comment on that aspect. The assembly instructions could do with some improvement, the video is great as an overview for the steps to assemble the desk, the written instructions are good too but neither make it clear which set of screws to use for what exactly. I think labelling the packages with the letters used in the written instructions would really clear this up! (For reference in my instructions N = short machine screws, M = long machine screws and then I used the pack of machine screws that came with my desktop rather than the pack labelled "desktop screws" that came with the frame...

The desk seems really rather good so far. My laminate tabletop looks surprisingly high quality and is very smooth to the touch. The desk is easy to put together, the instructions are clear, and it's straightforward to use. The height range is excellent - the best out of any desks I've seen. This is especially useful, as other desks seem to be built around 6ft people and don't go low enough. Whereas with Fully, you can get a desk that specifically goes higher or lower than other brands. The motors are good and it's stable overall. There's a little wobble at the highest settings but that's within expectations and shouldn't be a bother. Operation is fairly quiet, and there's the option of having a more sophisticated control panel with programmable height memory settings, a lock so you don't accidentally change the height, collision detection, and so on. I also bought a powered grommet with a USB charger and UK plug, which is handy. Some hiccups at first, as Fully ship the desk in multiple separate packages, instead of in one go like every other desk I've had. This means if something goes wrong with any one package, you can't build the desk in the meantime. In my case, FedEx lost 2/4 packages. However, Fully's customer service were very helpful and sent replacements via DHL as a priority, which arrived extremely quickly. I will note that the tabletop arrived with the packaging ripped and some minor cosmetic damage, but not noticeable enough that I'd send it back. I understand Fully are dropping FedEx as their delivery partner, which should resolve the delivery issues - as far as I can see, the only negative reviews are about FedEx's delivery, not Fully's desk. Which is unsurprising, as it's a good desk. Overall, I'd recommend Fully, not least with the change in delivery service.

Bureau Jarvis en L reçu en deux fois. Il a fallu attendre plus longtemps que prévu car il y a eu un souci de plateforme logistique. Nick a été très compétent dans sa réponse, merci pour le geste commercial et j'attends donc comme convenu la lampe. Bonne qualité de bois, solide, montage bien pensé. Pensez à être deux pour le monter car lourd. Je recommande.

Jarvis is a fantastic desk that I use every day, sturdy, beautiful, was a great investment. Full disclosure, I initially had a 1/5 star review, there was a couple weeks of delivery delay with no information available and at a very inconvenient timing for me - but having spent close to two years using the desk, I have to give props to Fully, the desk is fantastic.