FullyReviews of fully.com

They sent a crappy resin statute in place of a DIY Kit to build a working battery-powered engine. I thought it was an honest mistake and requested they exchange for the correct product. They ignored contacts and refused to provide a Return Merchandise Authorization. They wanted me to pay for the return shipping on their mistake, and according to their return policy, they do not guarantee receipt of returned items. Fraud!

They don’t deserve 1star! Ruined Christmas for my great nephew! Ordered on November 23rd, no item, no refund, no number to call! Scam! Beware! I have emailed 13 times! Do not order from this site!

Customer service totally absent. They barely respond to emails and when they do it's a standard response with no actual help. They do not answer the phone as there is a permanent message telling you to email instead. The web chat is similarly never operational. I still haven't received all of my order after two and a half weeks. Fully are not interested in helping. They use TNT for delivery who are similarly not interested. My latest email from their complaints team tells me they know where the item is but it has not moved in the last six days and they point blank refuse to tell me when it might be delivered. There are many similar reviews of Fully and their awful delivery and customer service – please don't make the same mistake as me and hope they don't happen to you. They will!

I placed an order on the 18th November for 1 of your Jarvis Desks seeing as it's quite highly regarded. I noted that it was to be fulfilled from Belgium and that due to Brexit the wait time was around 8 days, fine. On the 29th November I noticed that the desk had reached the delivery depot nearest to me (this is according to the tracking on their website). My guess at this point was that a date for delivery to my door needed booking which I did online for the 30th. That day came and went, no desk had arrived. I contacted TNT to be told that the consignment had been split up in customs I told TNT I did not want anything delivered until the consignment was all back together. I reached out to Fully's customer services on the 1st December to find out what was going on. Allegedly one part was stuck in customs and a commercial invoice needed re-sending. By the 5th my patience had evaporated and I requested my order be cancelled and all parts of my delivery be returned to sender, I confirmed this with both TNT and Fully UK who accepted the situation, I accepted that I would have to wait for all items to arrive back at the Fully warehouse before a refund be issued… This is was before however. On the 10th December I went to get my COVID booster and was taken there by my wife. While both of us were out TNT “delivered” one of the parts of the desk. By delivered I mean left at my door in plain sight. Clearly with a label saying return to sender on it and opened. I think quite rightly I was very upset at this point, I think even someone that wasn’t on the autistic spectrum would be quite upset. How can 2 companies mess up so much? I immediately contacted Fully customer services who organized return of the package and was told a refund would be processed upon collection of the package. Delivery was scheduled for the 13th December. When prepping the package for return I noticed yet another mistake, all the paperwork was for a consignment of 6 items not 1, the value of the order was wrong, and none of the weights matched the weight of what the box was labelled as. I contacted TNT to get this rectified and was given new labels to use. On the 13th December the driver arrived to collect but had to refuse because no invoice was given. I explained to him the invoices that I did have and was told that it was highly likely that the package would just end up back at my home. I am currently stuck in a situation where the poor customer services aren't responding and I need the refunded money back so I can source another desk. This is incredibly stressful and I just want the matter resolved.

I ordered the Fully Jarvis desk after reading very positive reviews on their website. However, I wish I'd of look at the reviews on TrustPilot before placing my order. Fully have sent me on the incorrect desk size, the Low Frame, not the normal size which I am unable to use being 190cm tall, additionally, I have only received half the packages for the frame, for some strange reason the desk frame is delivered in separate orders. I have attempted to contact Fully numerous times via phone call (always says unavailable) and chat (always offline) I've sent my concerns via email and awaiting reply though I am dubious if I'll ever receive one as I never did when making an initial enquiry about my order. I would carefully reconsider ordering your sit-stand desk elsewhere! Edit 09/01/2021: Fully have refunded for me the incorrect order so a 3 star for the inconvenience.

Ordered a Jarvis desk which came on time and is fantastic. The UK plug was missing but support quickly sent out a replacement and were great. Would happily recommend.

Amazing quality, and amazing customer service!

Il manque des pièces dans le bureau que j'ai reçu le 06/12. J'ai envoyé 2 mails, les 2 numéros de téléphone en Belgique ne fonctionnement pas et le chat est jamais ouvert. Le bureau est de qualité mais l'experience est gâchée par ce manque de communication du service client. Le service client m'a contacté pour trouver une solution. Ils ont été réactifs et m’ont envoyé les pièces manquantes. J’ai donc changé mon vote, je peux comprendre que le Black Friday et le Covid ont apportés des difficultés supplémentaires. Je recommande la marque, le matériel est superbe.