FullyReviews of fully.com

Der Schreibtisch ist super, ich hatte mal ein Problem mit dem Hebemechanismus. Auf diese Supportanfrage warte ich bis heute (im Oktober 2023 und im November 2023, sowohl zum deutschen als auch englischsprachigen Support Kontaktaufnahme). Btw., wenn euer Schreibtisch nicht mehr hoch fährt, fahrt ihn bis ganz runter und halte noch ein paar Sekunden gedrückt, dann fährt er wieder hoch. Geht bei allen Modellen (anscheinend). Internet hat geholfen, der Support nicht!

Customer service nowhere to be found. Have been trying to get a response since earlier this month about the £1000 desk I'd purchased late last year which is now unusable due to a broken leg. Update: Thankfully customer service at the company who has acquired this company have sent out a replacement leg and parts.

J'ai commandé un bureau assis-debout en L avec plateau en bambou. Plusieurs problèmes. - Les plateaux ne semblent pas avoir été verni avec le même produit. Un transparent et l'autre un peu ton miel. Certes le bambou est un produit naturel mais le verni ... - J'ai commandé des roulettes pour pouvoir le bouger. Pas de chance, elle ne vont pas sur les pieds. Les filetages ne correspondent pas et il faudrait forcer pour les rentrer. Option à éviter (37€) - Les deux prises plan de travail ne s'intègre pas complètement dans les trous. Il reste en gros 10mm entre le plateau et le bas du rebord du bloc. La qualité est moyenne. A éviter, une meilleur qualité doit pouvoir se trouver autre part à moins de 90€ ou un prix équivalent. - Le bloc multiprise parasurtenseur ne comporte au finale que deux prises. Et est plus petit que sur la photo. Encore 89€ de perdu. Même réflexion que pour le produit précédent. Autrement, le bureau en lui même est bien. Le vernis sur le plateau n'est pas vraiment super épais. Il est présent, on verra la tenu dans le temps. Le pied est lourd, costaud c'est sur. Il fonctionne très bien et la montée-descente se fait en douceur et relativement silencieusement. Rien à dire de ce côté Là. Un peu déçu, à ce prix je m'attendait à un niveau de prestation global bien supérieur. Je ne penses pas recommencer pour les autres.

The desk is good quality and the motorised frame works well but it is overpriced. You can buy the same parts yourself from many other places online for half the price or less. There is nothing special about the desk from Fully that warrants the higher price and all of the parts are made in China anyway. As others have mentioned, the delivery (to UK at least) is a mess. My desk came as 6 separate consignments, which were delivered on 4 different random days. There were delays at customs and nothing came on the original delivery date, instead things turned up over the following 2 weeks.

Where is my order? Delivery dates and items are sporadic and I am missing the main component of my desk (the actual table surface) for what is now half a week late from the original delivery date. I have tried to contact customer services and been on wait for 30 mins... no availability for an online chat... feeling hopeless. UPDATE Finally got to customer service and they have offered to help with the missing item. Fingers crossed is arrives without any issue. UPDATE I did receive the table top the following week and was able to assemble the table. Customers service did seem to listen and care.

I ordered the Fully Jarvis desk after reading very positive reviews on their website. However, I wish I'd of look at the reviews on TrustPilot before placing my order. Fully have sent me on the incorrect desk size, the Low Frame, not the normal size which I am unable to use being 190cm tall, additionally, I have only received half the packages for the frame, for some strange reason the desk frame is delivered in separate orders. I have attempted to contact Fully numerous times via phone call (always says unavailable) and chat (always offline) I've sent my concerns via email and awaiting reply though I am dubious if I'll ever receive one as I never did when making an initial enquiry about my order. I would carefully reconsider ordering your sit-stand desk elsewhere! Edit 09/01/2021: Fully have refunded for me the incorrect order so a 3 star for the inconvenience.

On the website they claim that your order will be delivered in 3 days. I placed my order on the 29th October 2021 and I am still awaiting for one part which is currently stuck in the TNT/FedEx system. I was told on Friday they would call TNT if it didn’t arrive. No response. Monday I called up and was promised they would email me back because I have someone coming to help get the desk up and running. They didn’t respond back. Time Wasters! I will never use Fully again. They lie to customers and fail to deliver FULLY on there promises. Update: In the end the desk did arrive as a gesture of goodwill fully said they would refund a small amount of the desk due to the delay. The part refund should be with me within 2-3 days. Overall the quality of the desk is fantastic and I am very happy with it. However I believe the website should better reflect the current situation with parcels so people have realistic expectations on when the desks will arrive.

I ordered my Fully Jarvis bamboo L-shape desk on 14 June 2021. I was excited to receive it in the few days promised. The shipment was split into 8 boxes which were delivered by TNT a few boxes at a time. The boxes were typically ripped open. On one delivery day the delivery chap handed me a power cable and said "this was on the floor in the bay - I think it might be part of your parcel". I haven't built the desk yet but I did notice that one of the feet was damaged in transit - the powder coating finish was chipped off leaving the surface with sharp edges/bare metal. I like to sit at my desk barefoot and don't like the idea of sharp metal by my feet. I also noted a missing part based on the instructions. When I called Fully to explain, they offered me a £40 discount, but didn't offer to replace the foot or missing part. The last two boxes arrived yesterday (July 6th 2021). The last box was the main bamboo desk top. The box was ripped open at both ends, taped back together (poorly) and looked like it had been dragged along rough floors. As a result the corners of the desk top are roughed up and the layers of wood or breaking away. There was no need to open the box to see it was in terrible state and I can’t bring myself to complete the desk build. It just makes me feel sad :-( Still waiting for a response from Fully but I feel like returning the whole lot and buying another desk locally in the UK. Sorry but I can't recommend this product as I don't want something that looks used poorly cared-for when it is supposed to be brand new! Update: Fully offered a replacement or full refund. In the end the best option was for me to return the entire desk. I was impressed with the team at Fully and their commitment to customer service :-)