FullofmindReviews of fullofmind.com

Response from FullofmindJun 20, 2024

Hi, Johanna! I'm sorry to hear that you had a bad experience with our company regarding the cancellation of your subscription. We understand your concern and apologize for any inconvenience caused. We would like to explain that when a customer sees "processing" status, it usually means that the cancellation has been successfully processed in the payment system. This is because the cancellation happens first in the payment system, so there will be no further charges. However, it may take some time for the information to be updated in your account due to a technical glitch. If you still need our help, you can contact our Support team via WhatsApp at https://wtsp.cc/19295616550 or by email at [email protected] and we will be happy to assist you. Our managers are always available to help with any issues you may have. Best regards, Lina Kohl Customer Support Lead at FullofMind

Response from FullofmindJun 20, 2024

Hi, Megan! I'm sorry to hear that you were not happy with our platform. Unfortunately, I can't find your surname here, so I can't check your account or your communication with us to understand the situation better. Please note that our trial offer is optional. You don't have to take it and tick the box when purchasing a course. You can also cancel the trial from the account settings if you don't want to have any additional payments. If you need further assistance, please contact us directly via WhatsApp at https://wtsp.cc/19295616550 or by email at [email protected]. I will take your case personally to ensure that your trial is cancelled. Best regards, Lina Kohl Customer Support Lead at FullofMind

Response from FullofmindJun 20, 2024

Hi there! I regret to hear that you had an unpleasant experience with our company. I would like to mention that we may offer a replacement for the course, if you weren't satisfied with the one you bought, as we have many customers who ask if the can replace one course with another. However, it is just our genuine offer, and if it does not suit you, you can proceed with a course refund. Unfortunately, I cannot see your full name and surname here on Trustpilot to identify your account and check your communication with us. Apparently, at the stage of the purchase, you were offered a free trial access to all courses for a week. You can dismiss the offer and opt out of the trial. You can easily unsubscribe in the account settings or by contacting our Support Team. If you require further assistance, please do not hesitate, us again via WhatsApp at https://wtsp.cc/19295616550 or email us at [email protected], I will ensure that we provide an efficient solution to your situation. situation. Best regards, Lina Kohl Customer Support Lead at FullofMind

Response from FullofmindJun 20, 2024

Hi, Diana! As far as I can see, you contacted us via email and our support manager replied to each of your emails, updating you on your refund status. The processing of your refund was completed on March 31, and the money was sent back to your original payment method. Additionally, I would like to point out that the payment occurred after a 7-day trial access to our entire course catalog. When reviewing your account, we noticed that you subscribed to the trial while purchasing a specific course by checking the box. You had the option to cancel the trial within a week through your account settings or by contacting our Support Team, thus avoiding any additional charges. During the week-long trial period, you had free access to watch all of our courses and participate in Zoom events. If the trial was not cancelled within 7 days, it would automatically renew into a monthly payment as per our Terms of Service. I hope, I managed to clarify some things. If you still need our assistance, do not hesitate to contact us again via WhatsApp at https://wtsp.cc/19295616550 or email us at [email protected]. Best regards, Lina Kohl Customer Support Lead at FullofMind

Response from FullofmindJun 18, 2024

Hi, Daljit! We apologize for the delay in issuing your refund. If you open a dispute via bank, all further questions regarding your refund need to be addressed to your bank, as your bank will be responsible for refunding this payment. We understand that it has been a long wait. We have agreed to issue your refund and have initiated the process on our end. However, due to certain limitations with our payment processor that we cannot control, the process has taken longer than expected. Unfortunately, we have noticed that you have opened a dispute with your bank. While the refund was almost completed, the dispute has caused the process to take longer. In this case, the refund may take up to 60 days to reach your account. If you have any further questions or concerns, please do not hesitate to contact us again. We are here to help. Best regards, Lina Kohl Customer Support Lead at FullofMind

Response from FullofmindJun 18, 2024

Hi, Tamara! We are sorry to hear that you have had a bad experience with our company. Unfortunately, I am unable to see your surname on Trustpilot in order to verify your email or locate your account. I apologize for any inconvenience this may have caused and would appreciate it if you could contact us directly via WhatsApp at https://wtsp.cc/19295616550 or email us at [email protected]. We will be happy to assist you in resolving this matter. From your review, it seems that you added a free 7-day trial access to all our courses by checking a box during the purchase process. We would like to clarify that this trial offer is voluntary, and you can purchase a course without signing up for a subscription. After the 7-day period, the trial will automatically renew into a monthly plan according to our Terms of Service. Best regards, Lina Kohl Customer Support Lead at FullofMind

Response from FullofmindJun 18, 2024

Hi there! We're sorry to hear that you had such an experience! Apparently there was some kind of technical error. We usually respond within 24 hours. Please email and WhatsApp us again so that we can sort your request! Support Team WhatsApp – https://wtsp.cc/19295616550 Support Team Email – [email protected] We will be happy to assist you and find a solution that works for both of us. Also, I can't find your first and last name at Trustpilot in this review to start assisting you now. The Support Team will be looking forward to hearing from you! Best regards, Lina Kohl Customer Support Lead at FullofMind

Response from FullofmindJun 17, 2024

Hi, Amy. We're sorry to hear that you had to go through this situation. It appears that when you purchased a course, you also agreed to a week trial subscription by ticking the box. You can disable a trial in the settings to avoid further charges, or contact our support managers. Also, you confirmed in your review that we have refunded you the last payment for a subscription according to the Refund Policies. If you still need our assistance, do not hesitate to contact us again. Best regards, Lina Kohl Customer Support Lead at FullofMind