FSJ ShoesReviews of fsjshoes.com

I ordered a pair of heels for my wife. The shoes took 19 days to arrive, and the shipment tracking provided gave very few updates. The shoes arrived damaged. I contacted customer service and told them I had received a damaged item. They asked me to provide a video showing the damage, which i did. I was offered the option to exchange the damaged pair (shipping was at my own expense) or I could keep the damaged pair and receive a refund of $40. (The shoes cost $120 and the damage was not repairable in any way so that they could ever be worn.) When I replied that I wished to accept the $40 refund they changed their mind. I was then told that the best they could do was a $20 coupon AND I would have to return the shoes at my expense. At this point, I am out the $120, as I am not going to go to the trouble and expense of returning the damaged shoes to get a coupon from a merchant that I will never buy from again. I advise other shoppers to stay away.

Received the poor quality cow print boots two days ago and immediately sent a request for a refund after seeing the poor quality of the material on the boots. I didn’t even try them on after seeing the poor quality . Now I am receiving a hard time requesting to be reimbursed and willing to send them back Very poor customer service and what a scamming so call company

Ordered the wrong size shoes - they were still absolutely stunning - customer service was quick to respond and help me sort a new pair as soon as possible. Cant wait to get the right size.

Lovely! Great seamless experience

This is the best customer service I have ever encountered!!! I ordered a pair of sandals but did not realize how high the heels were. They were way too high for me. I requested an exchange, but instead was told to keep the sandals and pick something else of the same value, which I did. Never came across such customer service. Will definitely be buying more sandals from them.

It was easy to navigate

FSJ is legit they remind me of Onlymaker. Normal shipping takes 3-4 weeks so give it time.

Excellent service and fantastic shoes. I own around 15 pairs of FSJ shoes and live even single pair. The option to customise is amazing too, giving so many different options. Delivery is always within a couple of weeks with tracking available all the way!