FSJ ShoesReviews of fsjshoes.com

Great customer service

Cara from FSJ Shoes has been incredibly helpful and kind. I purchased shoes for my wedding but they weren’t quite right (by my fault). I emailed them to see what my options are and Cara has arranged for them to be redone to suit my wishes and I’m beyond grateful. I highly recommend them, the customer service is outstanding!

WELL I RECEIVE YESTERDAY A PAIR OF BOOTS ON DEC O5 2025 AND I LOVE IT IT WAS HAND MADE BEAUTIFUL MY TASTE I RECOMENDED ANY WOMEN PURCHASE HAND MADE SHOES FROM JSF SHOES

I purchased a pair of beautiful American Flag heels. I ordered my usual size but when they arrived, they were way too big. I emailed customer service and they responded very quickly.. They resolved my issue very quickly and efficiently. I would definitely buy from them again.

I'm happy to find nice shoes in larger sizes.

Beautiful shoes, amazing customer service and great quality. I had the best experience ordering from FSJ shoes. I would order from this company again due to the service received. I recommend them to anybody looking for nice shoes.

I received my boots within 2 weeks. Immediately tried them on any reached out to the company to express they didn't fit in a certain area. Thinking I would hear back from them in a few days. Within an hour they reached back out to help. Keep in mind today is thanksgiving and we'll after business hours. They have went above and beyond to make sure I am a happy returning customer. I'm looking forward to wearing my boots and bragging about my experience with them.

Just like many other Chinese companies when you order they advertise one very nice high-end looking version on the website and when you actually receive the item they send you a extremely cheap poor quality item that is not actually the same as what was advertised to you when you made the purchase. They sent a cheap poorly made imitation that looks so cheap that you wouldn't even be willing to keep it or wear it. Typically when you pay $100 for a pair of high heels you expect a certain level of quality. The products that was delivered to me was extremely different than what was in the picture and also poor quality. I ordered a high heel that showed it was a very ultra slim stiletto heel and what was delivered to me was a chunky almost 1 in thick heel . You could see where the leather was cut and cheaply glued together . Also the item online look like the front of the toe was perfectly pleated in a very nice organized polished looking design. When I received the shoe that they sent me it looked like the material had just been smashed, crumpled and wrinkled and didn't look anything like the polished looking nice high heel that I thought I had ordered. Chinese companies do this and they offer you a 50% refund knowing it cost them far less than that to make the shoe and they still make a profit. They know that you're not willing to send the item all the way back to China because of the cost which is the only option for return and you have to pay for the cost of the return and there's no certainty for tracking and arrival after it leaves the United states. There are aware of this and it is part of their scheme to put up false advertising for a far nicer item and then send you a very cheaply made poor quality item that cost them very little to make and then offer you 50% refund where they will still make a profit knowing you are unlikely to mail it back to china. This is the scam. This was the seller's response that they are willing to give you a 50% refund knowing that after they sent you a cheap quality cheaply made version that they will still make a profit even after sending you a partial refund. They offered this Knowing that you're only other option is to mail the product all the way back to China without any certainty of tracking and to pay the cost of that as well. This is all part of the scam we're either way the customer loses money. This is not acceptable and companies like this must be stopped . They know what they're doing when they are making false advertising and not sending the exact item. I have provided pictures of the advertisement as well as the actual heel received showing the poor quality that you can see where the leather is cut and glued together. For an example I also put the product next to the type of stiletto heel that it was supposed to be to show that it is notably different than what was in the photos . A stiletto heater and a chunky heel are two different things. The silver heel example in the picture provided is the type of heel that was in the advertisement and the type of slim heel that this product should have been. I thought I was ordering the heel off of the website that had a super thin stiletto heal. I also showed the crumpled cheap fake leather version of the front of the shoe compared to the advertisement that looks like a well polished well made shoe with nicely folded pleats. The heel and the advertisement looks like a nice heel that you would spend $100 on. The cheap junk that I received is something that you would not even wear that looks materially different and is not the same style or what I was advertised . I should not have to incur any cost of any kind for false advertising. This happens far too often with Chinese products where they send a cheap poor quality version. Companies like this should have to incur the cost of their false advertising. Not the customer. This is not acceptable.  The response is a lie. I received no email and I tried to submit for a full refund as well as try to submit it through PayPal On My Own Credit Card . They have not responded to the Better Business Bureau either