Froya Organics Reviews | Read Customer Reviews of froyaorganics.com

Froya Organics Reviews | Read Customer Reviews of froyaorganics.com

Froya Organics reviews

10,474 approved reviews, newest moderated first

Violeta N.
Dec 11, 2025
Purchased a bundle
Purchased a bundle. When I received my order I was missing part if it. Email Froya costumer service.. the immediately advised me with the next steps sending pics of the order. They fixed the order then next day. Order was shipped and arrived with in 4 days. Very satisfied with customer service ;) oh it also was Black Friday purchase. I’m sure bc if high demand the order mistake accured;)
Response from Froya OrganicsMar 10, 2026
Hey Violeta! Sorry about the missing part in your bundle, especially during the Black Friday rush. So glad our team got it fixed the very next day and your replacement arrived within 4 days. Things can get hectic during high demand periods but we always want to make it right. Thank you for your patience and the kind words! All the best, Tobias @ Frøya
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Karen M.
Dec 10, 2025
Still haven’t received product
Ordered product 25/10/25. As of 10/12/25 still haven’t received it.
Response from Froya OrganicsDec 11, 2025
Hi Karen, I’m truly sorry to hear that you still haven’t received your order, I completely understand how disappointing that must feel. I’ve reviewed your case and have already contacted you personally so we can sort everything out directly and make sure you’re fully taken care of. We take delivery issues very seriously and want to ensure you receive proper support. Please feel free to reply to my email anytime. I’m here to help you with anything you need. Erikah, Froya Customer Support
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Carrie N.
Dec 10, 2025
The products are just amazing
The products are just amazing! The customer service was spot on… quick courteous answer to my question! Highly recommend!
Response from Froya OrganicsMar 6, 2026
Carrie, so happy to hear this!! Amazing products and a spot-on customer service experience, that's everything we work for. Thank you so much for the recommendation, it truly means a lot! All the best, Tobias @ Frøya
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Kellie H.
Dec 10, 2025
Amazing products and customer service!
Amazing products and customer service!! Definetly recommend!
Response from Froya OrganicsMar 6, 2026
Hey Kellie!! Amazing products AND customer service, plus a recommendation? That's the best kind of review to read. Thank you so much! All the best, Tobias @ Frøya
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Natalie M.
Dec 10, 2025
Really helpful
Really helpful, super quick customer service response. Thank you!
Response from Froya OrganicsMar 6, 2026
So glad we could help quickly, Natalie! Super quick and helpful is always the goal. Thank you for the kind words! All the best, Tobias @ Frøya
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Robin B.
Dec 10, 2025
Customer Service replied quickly to my…
Customer Service replied quickly to my concern and helped me tremendoulsy.
Response from Froya OrganicsMar 6, 2026
Robin, so glad we were there when you needed us and helped tremendously. That's exactly what we're here for. Thank you for sharing this! All the best, Tobias @ Frøya
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Heidi
Dec 10, 2025
Think again before you order Froya…
Think again before you order Froya organics. This company bills itself as an organic company using arctic botanicals. In fact, the company is based in Austin Texas and its products come from Bulgaria. It holds no organic certifications. I brought the product for my niece and the minute I saw the cheap packaging, I knew it was a scam. There is no list of ingredients on the products and no organic certifications. Who knows what's in their products. Don't put them anywhere near your skin. I hope this review helps others to not be scammed,
Response from Froya OrganicsDec 11, 2025
Hi Heidi, thank you for taking the time to share your concerns. I’m truly sorry to hear that this was your impression, and I appreciate the opportunity to clarify a few things. To be able to deliver to most parts of the world, we work with distribution centers in the United States, the EU, and Australia. Our company is registered in Texas , but our formulations are inspired by Scandinavian skincare traditions and use plant-based botanicals found in northern climates. All ingredients are clearly listed on our official website so customers can always review them before use. Transparency and safety are extremely important to us, and we want everyone to feel fully informed about the products they choose. We were not able to locate an order or previous communication under your name, which makes me worry that something may not have gone through correctly. I would truly appreciate it if you could contact us at [email protected] , so I can personally review your case and make sure you receive proper support. Your experience matters to us, and I’m here to help in any way you need. Erikah, Froya Customer Support
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Sarah B.
Dec 10, 2025
Amazing customer service!
I have been wanting to try Froya for a long time. I finally ordered the hair growth serum, magic eraser balm and the rosemary thickening spray. Unfortunately, I have very sensitive skin and I started breaking out after a week. I was disappointed because the product felt and smelled amazing. I reached out to Froya, and they were very helpful on getting me a refund on the product. Fantastic customer service. Even though my skin didn't tolerare the balm, I would highly recommend them as a company, as they really do care about the product and the client experience! Sarah Botkin
Response from Froya OrganicsMar 6, 2026
Sarah, thank you so much for this thoughtful review!! We're really sorry the balm wasn't the right fit for your sensitive skin, but we're so glad we could make things right quickly. Your kind words about the company and the experience mean so much to us. That 60-day guarantee is there exactly for situations like this, so no one has to feel stuck. We hope to find you products that do work for your skin one day! All the best, Tobias @ Frøya
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