Froya Organics Reviews | Read Customer Reviews of froyaorganics.com

Froya Organics Reviews | Read Customer Reviews of froyaorganics.com

Froya Organics reviews

10,474 approved reviews, newest moderated first

Arlene G.
Sep 23, 2026
For dry skin, try this at least once
Froya is the best skin care I’ve found in the market. I can tell the difference that makes it well above its competitors. The ingredients are clean. It does not have overpowering scents. Just natural. I had some issues with wrong item shipped to me. I emailed and received a reply within 1 business day. Anjelica was very prompt with her response. She reached out to the Department to clarify the issues and resolved within 2 days. I am very appreciative of her support. I love the Froya products. I know how much she values being part of the Froya family. She takes pride in her job! Kudos Anjelica!
Response from Froya OrganicsSep 23, 2026
Thank you so much for this!! It really means a lot to hear that our products stand out for you, clean ingredients and no overpowering scents is exactly what we're going for. I also want to say thank you for calling out Anjelica by name. She genuinely cares about doing right by our customers and I'll make sure she sees your kind words. So sorry about the mix up with your order, but really glad she got it sorted quickly for you. Kudos to her indeed! All the best, Tobias @ Frøya
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Cindy F.
Sep 23, 2026
Wonderful customer service!
J. Mick was a very helpful and kind customer service representative at Froya. He walked me through the process and was there every step of the way. I loved the fact he stayed with me during this and I didn't have 3 or 4 others try and help me. He was wonderful and it was an incredible experience. Thank you, J., Mick!
Response from Froya OrganicsSep 23, 2026
Hey Cindy! Thank you so much for sharing this. J. Mick is going to be so happy to read your review, he really does take pride in sticking with people through the whole process instead of bouncing them around. I'm so glad your experience felt personal and easy, that's exactly what we want for everyone who reaches out to us. All the best, Tobias @ Frøya
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missypirtlegmail.com
Sep 23, 2026
Anjelika was very prompt in assisting…
Anjelika was very prompt in assisting me with my most recent order. I had received the wrong item and immediately after notifying Froya Organics and supplying them with the information needed, Anjelika got the correct item shipped to me. Prompt, efficient customer service they offer that I appreciate!
Response from Froya OrganicsSep 23, 2026
So glad Anjelika got that sorted for you quickly! Getting the wrong item is frustrating, so it's great to hear she jumped on it right away and got the correct one out to you fast. Thanks for appreciating our team, it really does mean a lot to us. All the best, Tobias @ Frøya
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Roshan H.
Sep 23, 2026
The products smell fresh and clean…
The products smell fresh and clean giving me a really good overall vibe when opening the jars and massaging into my skin. The first shipment leaked quite a bit in shipment, and after reaching out to customer service they sent me a new set which I am thankful for. It's still very new and I feel like my bare skin is happier already, but mostly the face wash has my eyes wide ... its tricky to figure out how to use without wasting it or making a mess, but it makes my skin SO SO SO soft! I'm in love. Can't wait to see where the line takes my complexion.
Response from Froya OrganicsSep 23, 2026
Hey Roshan! This is such a lovely read, thank you. Sorry that first shipment leaked on you, but really glad our team got a fresh set out to you right away, that's exactly what should happen when something goes wrong. Hearing your skin already feels happier is amazing, and the fact that you're already noticing a difference this early is such a good sign for what's ahead. Can't wait for you to try more of the line! All the best, Tobias @ Frøya
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Cher
Sep 23, 2026
The product feels really nice on my…
The product feels really nice on my skin. I was skeptical at first, and I’ve only been using it for a few weeks, but so far so good. Smells really nice
Response from Froya OrganicsSep 23, 2026
Hei Cher! Love that it's winning you over even after being skeptical, that means a lot. So happy to hear it feels good on your skin and smells nice too. Here's to many more weeks of good results! All the best, Tobias @ Frøya
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Jackie
Sep 23, 2026
I received a product that had been…
I received a product that had been damaged in transit and the majority of the product had leaked out and was all over my purchase. Froya was absolutely fantastic about helping me out with the issue and sent out a new one immediately. I got before I even realized they were replacing it! The products are amazing and the customer service is above and beyond fantastic! I will always be a loyal customer!
Response from Froya OrganicsSep 23, 2026
Hey Jackie! So sorry that happened in transit, that's never what we want to hear, but I'm really glad our team jumped on it and got the replacement moving before you even had to ask twice. Loyalty like yours is exactly why we work so hard on both the products and the service. Thank you for sticking with us!! All the best, Tobias @ Frøya
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J G.
Sep 22, 2026
I had an ordering issue
I had an ordering issue. They took care of it immediately.
Response from Froya OrganicsSep 23, 2026
Glad we could take care of that for you right away! Thanks for giving us the chance to fix it. All the best, Tobias @ Frøya
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Rovay
Sep 22, 2026
Beware of subscription tie in
It was not clear I was signing up for a subscription when I took the special offer, and the second order arrived just 2 weeks after the first, I cancelled it after that but they have just taken it again anyway, no email address on the website to communicate, just a contact form. I'm fuming, i got really hammered with advertising from them after watching facebook as, it's now cots me £250. And the day cream leaves your skin orange tinted which just looks weird.
Response from Froya OrganicsSep 23, 2026
Hei Rovay, It is important to clarify that opting in and out from our subscriptions could be done easily with the toggle that's above the add to cart button on the product's page, and are intended to make using our products a hassle-free experience complemented with some extra perks that we break down at detail on our website. And most importantly, we send reminders from [email protected] before the next recurring order ships in case that there's a change of mind. We also have self-service options available in the Customer's portal. We'd truly appreciate the opportunity to learn more about your experience. If you're willing, please allow our Customer Support team to contact you directly so we can better understand your concerns and see how we can help. Rest assured that we are a human operation and the only thing where AI help us is with our chatbot on our website. The actual conversation happens internally when we are given the opportunity to make things right for our community, and we look forward to working with you to resolve this the best way possible. We are also available for assistance at [email protected]. Kind regards, Frøya Organics
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