Froya OrganicsHandmade skincare from arctic plants. Stop aging, rosacea, acne, psoriasis, eczema, dark circles, joint pains, and eye bags in days. 0 water, fillers or nasty chemicals used. 80,000+ women with transformed skin. Better skin in 60 days or money back. Free shipping on all orders over $40.
Froya Organics (froyaorganics.com) has 10,474 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Julia B.
Skin is already softer. I feel happy to be taking good care of my face!
Response from Froya OrganicsFeb 21, 2026
Softer skin and that great feeling of taking care of yourself? Love it, Julia! Thanks for sharing this with us. All the best, Tobias @ Frøya
Kym B.
Customer service is excellent, concerns and queries are dealt with quickly and fuss free. Informative, fun emails keep you up to date and the products feel great on your skin
Response from Froya OrganicsFeb 21, 2026
Hey Kym! So glad you're enjoying the emails too, we try to keep them fun and useful! And quick, fuss free service is always what we aim for. Happy to hear the products feel great on your skin as well. Thanks for this!! All the best, Tobias @ Frøya
customer
* in response to your response below: where are agents available 24/7? There is no way to get a human in chat. I have tried, the bot response is that the only way to contact a human is via email. I sent seven emails over the course of five weeks. Only received two responses and both gave me hours of operation. I finally received a response, and the issue was finally handled upon my explaining that I would be contacting my CC company with proof of my many attempts to contact. I question whether all these reviews are real, or paid for. Some stating they 'spoke' to someone for example. There is no phone contact to be found. And it took me over a month for a response. BUYER BEWARE!
Response from Froya OrganicsJan 9, 2026
Hi there, I’m really sorry to read your experience and I completely understand how upsetting this must have felt. Please rest assured, we’re a real team of people. Our agents are available 24/7, and we only use one small automated helper to answer simple questions while we sleep, so no one ever feels unattended. I’ve tried to locate your order, but unfortunately I couldn’t find it with the details in this review. Could you please share your email address or order number, or contact me directly at [email protected] ? I truly want to make this right for you. Just to clarify as well, our return policy applies to unopened items, while our 60-day guarantee is meant for products that were opened and used daily, so you can try them properly before deciding. We really care about every customer and I’ll personally make sure you receive the attention and support you deserve. Warm regards, Erikah Customer Support Manager
Rebecca C.
I’m sure the products work for many, but my experience having combination skin is that it broke me out terribly within a few days. The company advertises a money-back guarantee which is what persuaded me to try it to begin with, but then instituted arbitrary hurdles to return the products and action the refund when you try to access it. They asked for before and after photos presumably for proof of harm - but do not mention explicitly from the outset that that would be required for the refund. As if I spend my time taking photos before tracking and using any new products for fun - as if customers have the time. They do mention it’s a 60-day money-back guarantee on their website, but in my experience this was completely unreasonable as customers should not be forced to use ANY product continuously for an extended period if adverse effects are experienced. This made the guarantee seem really disingenuous, and purely a marketing gimmick. As if anyone should be using a product that breaks them out for a continued 60 days straight. I absolutely would NOT recommend the company or products. While I did take a set of “after” photos upon that response, I decided I could not be bothered to litigate this further with customer service - and didn’t even leave a bad review until now, after having received a completely unempathetic response to my outlining the above situation when they tried to charge me for a second shipment. As with many other “forced” subscription business models, I received an email just yesterday re: an automatic charge they tried - but thankfully it failed as I had previously cancelled my card. Wild that they would even attempt it.
Response from Froya OrganicsJan 9, 2026
Hei I’m truly sorry to read your experience, and I completely understand your frustration. Our 60-day guarantee exists so customers have enough time to see the full results with consistent use , but of course, if a product causes irritation or harm, we would never ask you to continue using it. Your comfort and safety always come first. I’ve tried to locate your case but couldn’t find it based on the information here. Please contact me directly at [email protected] so I can personally review your situation and help you right away. That’s my only goal , to make sure you’re cared for and supported properly Warm regards, Erikah Customer Support Manager Frøya Organics
Kathy S.
My questions were answered quickly and this agent solved my problem quickly. Thank you!
Response from Froya OrganicsFeb 21, 2026
Thank you, Kathy! Happy we could solve it quickly for you. We're always here if anything else comes up! All the best, Tobias @ Frøya
Eileen Heisman T.
I asked for my subscription to be canceled, as I had too much of the product to Date. Someone got back to me within 20 minutes and put in writing that they canceled the subscription and was actually able to cancel one that was early in the process of being sent. So I’m very happy with the customer service and the ability to easily cancel a subscription.
Response from Froya OrganicsFeb 21, 2026
Hey Eileen! We believe canceling should be just as easy as signing up, so we're really glad that was your experience. A 20 minute response and getting it all sorted, that's what we aim for every time. Thanks for sharing this and we hope to see you again when you're ready to restock! All the best, Tobias @ Frøya
Christina A.
Love love love it It makes my skin look more natural and younger I’ve used Frøya for 3 weeks now and I believe some of my wrinkles are not that deep any more
Response from Froya OrganicsFeb 21, 2026
Christina!! More natural, younger looking skin AND less deep wrinkles in just 3 weeks? That's incredible. So happy you're seeing those results already. It only gets better from here! All the best, Tobias @ Frøya
J M.
Completely satisfied with this experience, customer service was very professional and answered immediately
Response from Froya OrganicsFeb 24, 2026
Thank you so much for this! Professional and immediate is exactly what we strive for. Really appreciate you sharing your experience. All the best, Tobias @ Frøya
