Froya Organics Reviews | Read Customer Reviews of froyaorganics.com

Froya Organics Reviews | Read Customer Reviews of froyaorganics.com

Froya Organics reviews

10,474 approved reviews, newest moderated first

Jennifer Beesley G.
Jan 7, 2026
I created an order by accident when the…
I created an order by accident when the Shop app processed my card as I was trying to click the back button. When I saw that the order had been confirmed, I went to the website right away and provided all of the information I had from the order confirmation. They responded and let me know that the order had not yet been processed, charged, or shipped, and advised me to email their customer support team as soon as possible to request cancellation. The representative that got the email was able to cancel the order before it was processed and issue a full refund to my card. I truly appreciate how quickly and helpfully everything was handled.
Response from Froya OrganicsFeb 21, 2026
Hey Jennifer! Those accidental orders can be stressful, so I'm really glad we could catch it and get everything canceled and refunded for you quickly. That's exactly how it should work. Thanks for taking the time to share your experience! All the best, Tobias @ Frøya
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Anja C.
Jan 7, 2026
Quick and friendly response and was…
Quick and friendly response and was able to resolve my issue super quickly!
Response from Froya OrganicsFeb 21, 2026
That's what we love to hear, Anja! Quick and friendly is always the goal. Thanks for the kind words! All the best, Tobias @ Frøya
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Jane V.
Jan 7, 2026
I mistakenly placed an order with Froya…
I mistakenly placed an order with Froya Organics and they were very prompt with responding to me and canceling my order. Thank you!
Response from Froya OrganicsFeb 21, 2026
Hey Jane! No worries at all, happy we could get that sorted out for you quickly. If you ever do want to give our products a try in the future, we'd love to have you! 😊 All the best, Tobias @ Frøya
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Cathy D.
Jan 7, 2026
Awesome follow-up
Awesome follow-up! Helpful and polite.
Response from Froya OrganicsFeb 21, 2026
Hei Cathy! Helpful and polite is exactly the vibe we're going for. Really appreciate you taking the time to let us know!! All the best, Tobias @ Frøya
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Jenny
Jan 7, 2026
So far so good
So far so good! Been using almost a month and I’m loving using minimal products and having a much simpler skin care routine. I have noticed less oil production and have not had a single new spot. Old spots have cleared up too. Just waiting for the scarring to start to fade but I am hopeful!
Response from Froya OrganicsFeb 21, 2026
Hey Jenny! Less oil, no new spots, and old ones clearing up after just a month? That's amazing progress! We love hearing that the simpler routine is working so well for you. Give it a bit more time with the scarring, and we think you'll be really happy with how things continue to improve. Keep us posted! All the best, Tobias @ Frøya
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Debbie
Jan 7, 2026
Very poor delivery and customer service experience
I placed an order with Froya Organic on 18 December. Despite their very heavy social media presence and numerous promotional emails about how great the company is, my order has still not been delivered. I have received 3–4 emails with DHL tracking numbers, but each one only shows “label created” and confirms that nothing has actually been shipped. Some of the tracking information is in German and provides no meaningful update at all. Customer service repeatedly sends the same useless DHL tracking links instead of giving a clear explanation or real delivery status. After a lot of chasing, I still haven’t received a sensible response or confirmation of when (or if) my order will be sent. Overall, this has been a very frustrating experience with poor communication and no accountability. At this point, I cannot recommend Froya Organic based on reliability or customer service.
Response from Froya OrganicsJan 9, 2026
Hi Debbie, I’m truly sorry for the inconvenience you’ve experienced , this is definitely not the experience we want for our customers. I’ve tried to locate your order based on the information in this review, but unfortunately, I wasn’t able to find it or your contact details in our system. Could you please email us directly at [email protected] or reply to your order confirmation email? Once I receive your message, I’ll personally review your case and offer you an immediate solution. Please rest assured that you’re fully backed by us, and we’ll make sure this is resolved quickly for you. Warm regards, Erikah –Customer Support Manager
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Rebecca
Jan 7, 2026
Overall it has been good
I really like the products and can see a noticable improvement in my skin. Friends and family have commented on it. The balm can be a bit orange, which took some getting used to, but it blends well. Overall I am very happy with it, the only issue I have is the time it takes to get the item delivered. Wish this was quicker!!
Response from Froya OrganicsFeb 21, 2026
Hey Rebecca! So glad to hear friends and family are noticing the improvement too, that's the best kind of feedback. We totally hear you on the delivery time and we're always working on getting that faster. The balm does blend in nicely once you get the hang of it, so happy you stuck with it. Thank you for the honest review! All the best, Tobias @ Frøya
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Christen S.
Jan 7, 2026
The customer service at Froya is…
The customer service at Froya is amazing! I had to return the skin care products and they were very helpful and refunded my money. They are definitely a company that keeps their word.
Response from Froya OrganicsFeb 21, 2026
Thank you for this, Christen! We're sorry the products weren't the right fit, but really glad the return process was smooth for you. Keeping our word is important to us and we appreciate you recognizing that. ❤️ All the best, Tobias @ Frøya
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