Gloria H.
I am sad to say that these products are…
I am sad to say that these products are heavy on the skin like jars of Vaseline very unhappy and feel like I wasted my money on the set. Needless to say won't be buying again. I sent an email to your company after your reply. Still waiting to hear back from you. I am back to say thank you for listening to me and giving me a full refund because your product did not suit my skin type. Excellent service.
Response from Froya OrganicsFeb 27, 2026
Hi Gloria, We’re truly sorry to hear that the products felt heavy on your skin. Our formulas are highly concentrated and rich in active botanicals, so the key is using a very small amount, much less than most conventional creams. Just a pea-sized amount is usually enough, and when applied to slightly damp skin and gently pressed in, it absorbs quickly without leaving a heavy feeling. Many customers find that once they adjust the quantity, the texture feels completely different and much lighter. We also want you to feel confident in your purchase. That’s why we offer a 60-day satisfaction guarantee, if you use the products consistently and don’t see improvements, we’ll gladly help you with a solution. Please feel free to reach out to us directly so we can guide you personally and make this right for you. Warmly, Eri Customer Support Manager