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BUY AT YOUR OWN RISK - SCAMMY RETURNS
BUY AT YOUR OWN RISK - SCAMMY CUSTOMER SERVICE RETURN POLICY They will do nothing if THEIR carriers misplace your $150+ package, claiming the carrier didn't take a photo so they can't refund or resend your package. Really? In 2026??? Do NOT buy. Employees of Froya infiltrate online review places too, so be careful trusting all these glowing reviews. Barely an average skin product to begin with - Weleda or The Ordinary or similar brands will do exactly the same job, and you won't have a nightmare dealing with their lack of customer service. Will never order from Froya again. ETA - what a lie on their reply. They didn't give me a CHANCE to edit my address - just shipped the package WITHOUT notification for an address I lived at in January and then refused to help me until I wrote a bad review. Also, they didn't respond before trying to get my review taken down and my Reddit account closed - they responded after I blocked both attempts. Funny that.
Response from Froya OrganicsApr 7, 2026
Hey D, I’m truly sorry for your frustration. The order was placed with an incorrect address, and although the carrier marked it as delivered, we understand that you’re unable to recover the package. We completely understand how frustrating this must be. I also want to sincerely apologize for the delay in our response. The agent assigned to your case was on their days off, and we should have ensured your case was reassigned sooner, this is our responsibility. No worries, we’ll get this resolved together. Erikah CS Manager