Jo W.
My first order arrived promptly
My first order arrived promptly, however one of the jars was broken. I contacted support on the day of the delivery with photos, and within 12 hours Varinea had responded and sent a replacement to me. Very grateful that the support was there and responsive.
Response from Froya OrganicsApr 16, 2026
Hey Jo! So sorry one of the jars arrived broken, that's definitely not the experience we want for you. But really glad to hear our team (shoutout to Varinea!) got a replacement sorted within 12 hours. That's the kind of fast turnaround we always aim for. Thank you for being so understanding and for sharing this! All the best, Tobias @ Frøya



