N C.
SCAM ALERT!
These products did not do anything at all for my skin. If anything, after stopping my old routine and starting this one - the cleansing scrub, glow day balm and wrinkle eraser night balm - my skin looked worse than ever. Dehydrated and more fine lines. Whilst I understand that they won't work for everyone, after I didn't manage to cancel the subscription of the wrinkle balm and I was notified that it was paid for and in transit - I emailed expressing this and asked if they would accept a return of the unopened and sealed product. I was told no, they don't accept returns! I think this is really bad business and in this economy when we are struggling to get by now I have an expensive product that there's no point in even using. Be very careful. This company use strong marketing tactics to draw you in and won't even accept a fair return when a product hasn't worked for you. When I commented on their Instagram, I had replies stating that they delete all negative comments! This to me is shady and not what's id expect from any brand, let alone an expensive one, with such claims! Very unhappy with this interaction!
Response from Froya OrganicsMay 21, 2026
Hi NC, We’re truly sorry to hear that your experience with both the products and our policies left you feeling disappointed. We completely understand that skincare is very personal, and while many customers love our formulas, we also understand that not every product will work the same way for every skin type. We’re genuinely sorry the products did not meet your expectations. Regarding the subscription, it was designed as a benefit for our recurring customers, allowing them to receive discounts and better pricing on their orders. Customers are always able to cancel their subscription at any time, and it is never intended to create a negative experience. We simply ask that cancellations are made before the next order is processed. We also want to reassure you that we do not remove negative comments simply for being negative. As you can see across different platforms, we have both positive and negative reviews publicly available. In some situations, comments may be removed by the client when there has been a misunderstanding, external communication issues, or once a situation has been resolved and the customer feels supported again. We serve thousands of customers every week, and while issues can occasionally happen, we are always willing to review situations carefully and do our best to help. We truly believe there is a solution to every situation, and we always aim to turn difficult experiences into positive ones through communication and support. Thank you again for taking the time to share your feedback. We sincerely appreciate it and are sorry again that your experience did not reflect the level of care we strive to provide. If you’re open to it, please feel free to email us at [email protected] and we’d be happy to continue the conversation and help however we can. Warm regards, Frøya Organics Customer Support Manager