Krista B.
Incredible customer service!!!
Received an email response literally within an hour of sending my request to cancel an auto shipment! Rep immediately let me know that although it looked as the shipment had been processed- she would send the shipping correspondence indicating my request to cancel and would advise me of status. The order was able to be unprocessed and I will see the changes in my account within 2-5 days! Amazing!! Thank you Froya! So nice to be resolved so quickly and not have to wait the 7-10 business days!! Grateful to all!!
Response from Froya OrganicsMay 21, 2026
Krista, this just made my day!! So happy our team got back to you within the hour and could stop the shipment in time. That's exactly how it should go, no one wants to wait 7-10 business days for a refund. Thank you so much for trusting us, and we're always just an email away if you need anything else! All the best, Tobias @ Frøya



