Froya OrganicsReviews of froyaorganics.com

Response from Froya OrganicsJun 3, 2026

Caroline!! People telling you you look so healthy after just two weeks, that is the best possible thing to hear. You nailed it about the value thing too. We really do believe in giving you a full routine that works, not just one piece. So happy it feels fantastic on your skin! All the best, Tobias @ Frøya

Response from Froya OrganicsJun 3, 2026

Professional and friendly, that's the combo! So glad we could take care of it right away for you, Michelle. Thanks for the kind words 😊 All the best, Tobias @ Frøya

Response from Froya OrganicsJun 3, 2026

Hey there! Prompt AND actually helpful, that's the goal every time. Really appreciate you taking the time to leave this, Haley! All the best, Tobias @ Frøya

Response from Froya OrganicsJun 3, 2026

Oh no, a broken glass jar on arrival is never okay! So glad the team jumped on it within minutes for you, Melissa. That's how it should be, and I'm happy we could get it sorted fast. We're here if you need anything else! All the best, Tobias @ Frøya

Response from Froya OrganicsJun 3, 2026

Hello MRS H, We're sorry to hear that your experience has been frustrating. We believe there may be some confusion regarding our Returns Policy and our 60-Day Money-Back Guarantee, so we'd like to clarify the difference, because they are two different processes. For hygiene and safety reasons, we cannot accept returns of opened or used skincare products. Standard returns apply to products that are unused and unopened. The Money-Back Guarantee, however, is specifically designed for customers who have used the products consistently for the full 60-day treatment period and have not achieved the expected results. This allows the products a fair amount of time to work, while still giving customers the opportunity to be covered if the treatment is not right for them. We also want to reassure you that human Customer Care agents are always available at [email protected]. Our virtual assistant helps with simple questions, but if a customer needs further assistance, the case is escalated to our team for personal review. We would really like to look into your case more closely and better understand what happened, and please don't worry, your purchase is covered, and we would be happy to speak with you directly to review the best way to assist you. Kind regards, Frøya Organics

Response from Froya OrganicsJun 3, 2026

Hello Whitney, We're sorry to hear that your experience was disappointing. Subscription orders are designed to be flexible, and customers can cancel, pause, skip, or modify them before the next renewal date. We also send a reminder email before renewal to provide an opportunity to make any changes if needed. Unfortunately, by the time we received your request, the order had already entered the fulfillment process, which significantly limited our ability to stop it. We understand your frustration and would be happy to review your case personally. That said, we'd genuinely like to better understand what happened in your case. I'll be reaching out to you directly so we can review the details together and see how we can help. Kind regards, Frøya Organics

Response from Froya OrganicsJun 3, 2026

Fast and resolved immediately, love it!! Thank you so much for sharing this, Nicole. Really glad it was a great experience. All the best, Tobias @ Frøya

Response from Froya OrganicsJun 3, 2026

Jennifer, I'm really glad we could honor our guarantee for you. Not every product works for every person and that's exactly why that guarantee exists. Thank you for still sharing your experience and for the kind words about the support. It means a lot. All the best, Tobias @ Frøya