Denise
Refund policy very sketchy
I bought this product on April 10th. On receiving the product I used it immediately. It has an odor. It smells like rancid oil. Not only is it smelly but the day cream turns my face orange. Not a good look. Between the smell and the orange tinge, I don't think it's worth the $140 I paid! I asked for a refund and they assured me that they would give me back at least $60. What happened to full refund as advertised? I haven't seen a dime yet and it's now June. Don't buy from this company
Response from Froya OrganicsJun 3, 2026
Hello Denise, We're sorry to hear that the products were not the right fit for you. Unfortunately, we have not been able to locate your case based on the information provided in this review, so we're unable to verify what may have happened regarding your refund request. Our products are made with highly concentrated natural ingredients, and we understand that skincare experiences can vary from person to person. Please contact us at [email protected] and ask to speak with the Customer Care Manager. We would be happy to review your case personally and clarify any concerns regarding your guarantee or refund request. Most importantly, please don't worry. We always honor our refund and guarantee policies when the applicable requirements have been met, and we'd appreciate the opportunity to look into your situation in more detail. Kind regards, Frøya Organics