Froya OrganicsReviews of froyaorganics.com

Be very wary of this company. I started a subscription several months ago but the product didn't suit me. I tried to stop the subscription but couldn’t. As my credit card expired this was helpful as it meant they couldn’t send more goods and take payment although they tried several times. Months later (today) I get an email from them to say I’ve started a subscription now and they are not only taking payment for this now but more payment in December for more goods they are going to send that I don't want. I have not authorised this nor given them new credit card details. However somehow there’s a payment pending on my credit card from them. I’ve contacted my card provider but I have no idea what will happen. It’s pretty scary that they can do this. No skincare is worth the stress of someone randomly taking payment from your account without your permission. And to make matters worse its more payment than the original transaction for goods several months ago. Its an absolute nightmare.

the recent glow in my skin is thanks to Froya. Loving the daily glow and the stead repair - I’m in for the long run, thank you!

I have been using Froya products for a few years now, and my skin and hair feel wonderful! At 66 years old now, it is nice to still be flattered on my looks. Twice, in all this time, I have contacted Froya about something. The first time, a human being answered the phone on the second ring. That's unheard of, but she very quickly corrected the problem, and all was well. The other day, I received another shipment, but the product that I had ordered, had been switched with another. I contacted customer service via email, and what seemed like immediately, I received the correct product in the mail. How did they do that? A little Troll-magic, I think! Thank you, Froya Organics! Shawneea Pattee

The customer service team at Freya always goes above and beyond. The mature skin care system, hand balm and body balm are my favorite products!

Tried the rosemary hair products for myself as well purchased the muscle balm for my husband back in August. The hair care left my hair lifeless and actually made my hair stink while washing it! I only go every other day for shampooing as I have mature hair; the stench was a very poor experience. My husband has a shoulder issue; he said the balm was no help at night to remedy soreness. So we weren’t impressed. I did not ask for a refund but threw it out. Hence 60 days later received an email that my new order was soon to ship asking if I needed to delay? I did not remember at all subscribing as I never subscribed for my first order for the face creams which I loved. So I sent an email stating not to send these products I disliked and they told me to go to their website which I signed in, cancelled the entire order, I then received an email stating the order was cancelled which I received 15 minutes after the notice I could delay. Thinking all is completed I then get notice one day later my order is on the way! I wrote in again as there is no phone support:///////, I sent all documentation three times not to send it was cancelled, I requested the product to refund immediately . 48 hours later. I finally get a response that they cannot retrieve the order now it is mailed, they can’t refund, and item non returnable???? They have a guarantee if you dislike my full refund of 100$. My first order was only 60$ as a discount was given at that time. Then I wrote again said unacceptable; they offered to discount if I kept it; again the stated the products failed. So then they agreed to take back if I mailed at my own expense with tracking otherwise they won’t take it!!! So now four days later (errrrr) receive email the items JUST shipped via usps! They had almost five days to cancel the order yet they ignored my requests and billed my cc full price!!! This company is not for me ever again. I liked the creams planned to reorder but this changed everything. . I no longer trust their processes nor the customer support. Their guarantee for satisfaction of product means zilch. I totally abhor their AI and customer support as is nonexistent. Don’t trust Froya with all the spam stories , clever texts, difficult to navigate webpage for your account changes. Then insult to injury they start texting me updates for the shipping! I had stopped the annoying spam texts and emails twice. Now here they are again after I have a email cancelling everything! Who the heck is running this ship? Well people I’m not putting my order number here as I have contacted them eight times with all the pertinent info and I have exhausted my efforts with them. Human contact is hidden behind a firewall of a kind AI that appears empathetic but remember I did receive response from human 48 hours later which was not comprehending dilemma. Your company failed at the opportunity! Not me.

Used many products before but these products are great. My skin seems softer and smoother even though it has only been a few weeks.

Scam.!!! I did NOT sign up for a subscription. They just charged $140 to my card to send another set of creams (I haven’t even finished nor do I like the first set). I have written 4 times to their customer service and no response. The return submission says that I’m not able to get a return. Why??? The phone numbers for customer service don’t work. Utter scam

Always a pleasure to work. They work with you not against you. I will always continue my support with this smaller company. Great products, amazing personal (and customer service when needed)