Froya OrganicsReviews of froyaorganics.com

I was unfortunate to experience issues with the delivery of my products, I emailed with JK in customer support who kindly reordered the products for me. We have waited a while to see if they would be delivered. I am very happy with the aftercare and support given.

Disappointing customer service – £3.90 refund shortfall remains outstanding Product concerns I used Frøya Organics Anti-Age Glow Balm for approximately one month. Although it left my skin feeling softer and moisturised, it did not meet my expectations. As someone who is mixed race, I found that the balm left an orange colour on my skin rather than the natural glow I expected. I also found it greasy and noticed that it discoloured my pillow. As a result, I only used it at night and applied SPF during the day. Return timeline I contacted Frøya on 14 September 2026 to cancel my subscription, but the second order had already been placed. I had not realised that my original purchase had created a subscription. The order was delivered on 18 September 2026. Frøya advised me to refuse delivery or return the product and offered a 15% refund if I kept it. I declined that offer and returned the unopened product via tracked Royal Mail on 28 September 2026, within the applicable 14-day cancellation period. I also emailed Frøya proof of postage and the tracking details. Frøya confirmed that once the return reached its warehouse, a refund would be issued against the total order. Refund discrepancy I received a refund of £27.30 on 7 October 2026. However, the total amount owed was £31.20, leaving an outstanding shortfall of £3.90. Frøya has not provided a clear explanation for this deduction or confirmed that it was authorised. Communication issues The refund process was affected by delays and poor communication. Despite providing tracking details and proof of return, I had difficulty obtaining confirmation that the return and refund were being processed. I was told that my case would be escalated, but I continued to receive automated responses rather than a substantive reply from a support representative. Requested resolution I am requesting payment of the outstanding £3.90 in full. Please arrange payment within seven calendar days of this review and provide written confirmation of the payment date. If Frøya believes that the deduction was justified, it should provide a clear written explanation and a full breakdown of the refund calculation within the same deadline. I consider this matter unresolved until the £3.90 shortfall has been paid or properly explained and agreed.

The customer service is responsive, kind, and helpful. I needed to cancel ongoing subscriptions and couldn't figure out how to do it, so emailed and they emailed back within a day and didn't push to have me keep them, just took care of it. I appreciated that. I like these products and they do last a long time! Try it.

Froya is an excellent company. Unfortunately, I had an allergic reaction and had to return the product. Their customer service was superlative! Highly recommend Froya!

The products were delivered quickly and everything arrived in great condition. Unfortunately, they just didn’t work well with my skin. However, I was very pleased with the customer service I received. They were responsive, helpful, and made sure the situation was resolved. While the products weren’t the right fit for me personally, I really appreciated how well the company handled my concerns.

Sehr hilfsbereiter und freundlicher Kundenservice 🤍

The representative was responsive to my request for a change in my Subscription and help me

I am highly satisfied with Ana K. Customer Service. She has quickly resolved my inquiry and also helped with finding the right product for my skin. Pleasure to be your client. Polina Karnicka.