Karen F.
Top-notch customer service
Ale was incredibly receptive when I called back regarding the product that I believed was challenging for my skin. I absolutely love this product and I’m very disappointed that for now it’s not going to work. I explained the situation all via a very courteous email and she responded very quickly is issuing me a full refund, which is not their exact policy, but she took into consideration all of the circumstances. This type of flexibility and professional personal care is so rare these days
Response from Froya OrganicsOct 7, 2026
Hi Karen, I'm really sorry to hear this particular product ended up being too much for your skin, that's always a bummer when you love something but it just doesn't agree with you. I'm glad Ale took such good care of you though. We try to look at each situation individually rather than just going strictly by the book, because every customer's circumstances are a little different, and it sounds like that's exactly what happened here. Thank you for being so understanding and for giving us the chance to make it right. All the best, Tobias @ Frøya