Froya OrganicsReviews of froyaorganics.com

Response from Froya OrganicsOct 12, 2026

Hi BL, thank you for the honest feedback and I'm really sorry to hear this happened. That's definitely not the experience we want you to have, you should not have been charged after your subscription was confirmed canceled. Please reach out to our customer service team directly so we can look into your account and get this fixed and refunded right away. We take this seriously and want to make it right for you. Glad to hear you're liking the products otherwise, and we'll make sure the billing side matches that experience. All the best, Tobias @ Frøya

Response from Froya OrganicsOct 12, 2026

Hei Esmee! Thank you for this, and I'm so sorry your skin reacted that way, that's such a bummer especially after being excited to try everything. Really glad our support desk could get you a generous refund once it was clear the cream wasn't working for you, that's exactly how we want to handle it when something doesn't agree with someone's skin. We really appreciate you being so understanding and kind about it despite the experience. Wishing your skin all the best going forward! All the best, Tobias @ Frøya

Response from Froya OrganicsOct 12, 2026

Hei Courtney, This is the kind of situation that we could solve and clarify in 5 minutes with an order number. We'd truly appreciate the opportunity to learn more about your experience. If you're willing, please allow our Customer Support team to contact you directly so we can better understand your concerns and see how we can help. Rest assured that we are a human operation and the only thing where AI help us is with our chatbot on our website. The actual conversation happens internally when we are given the opportunity to make things right for our community, and we look forward to working with you to resolve this the best way possible. We are also available at [email protected]. Kind regards, Frøya Organics

Response from Froya OrganicsOct 12, 2026

Wow, thank you so much for sharing this Natalie!! Honestly it means a lot that you gave the complete acne system a real shot even while being skeptical about all the social media hype, that kind of honesty is exactly what we want our customers to feel safe having. Cystic acne is so tough, especially on top of everything else your skin has been through with motherhood and getting older, so hearing that your breakouts are now clearing up fast without the usual pain and inflammation genuinely makes me so happy. Soft, plump, hydrated and glowing is the goal, and it sounds like your skin is really getting there. Thank you for trusting us with something so personal, we're so glad we could help. All the best, Tobias @ Frøya

Response from Froya OrganicsOct 12, 2026

Thank you so much for this, Alexandra! Ana is amazing and I'll make sure she sees this, she'll be so happy to know her follow ups made such a difference. Comments like this really make our day! All the best, Tobias @ Frøya

Response from Froya OrganicsOct 12, 2026

So glad to hear this, Amy! We always want to make it easy and quick when a refund is needed, no stress involved. Really happy you're loving the product and had such a smooth experience with the team. Thanks so much for sharing!! All the best, Tobias @ Frøya

Response from Froya OrganicsOct 12, 2026

Hey Erin! Love that you're using it as your end of day slather of everything good, that made me smile. Also really glad the support team was quick to help when you needed it, that's exactly how it should go. Thank you so much for the recommend, it really means a lot!! All the best, Tobias @ Frøya

Response from Froya OrganicsOct 12, 2026

Hei Gill, This is the kind of situation that we could solve and clarify in 5 minutes with an order number. We'd truly appreciate the opportunity to learn more about your experience. If you're willing, please allow our Customer Support team to contact you directly so we can better understand your concerns and see how we can help. Rest assured that we are a human operation and the only thing where AI help us is with our chatbot on our website. The actual conversation happens internally when we are given the opportunity to make things right for our community, and we look forward to working with you to resolve this the best way possible. We are also available at [email protected]. Kind regards, Frøya Organics