Froya OrganicsReviews of froyaorganics.com

I always have questions about products--mostly before I think about purchasing, and occasionally afterwards, and things can get confusing, especially when everything is done online. But Froya Organics Customer Service is exceptional, and JK in particular answered all my questions (every time) and quickly corrected my mistake. The response time is (always) FAST and all my questions were answered to 100% satisfaction. Love doing business with a company that takes its customer satisfaction level seriously. The products are exceptional, too!

Froya has the best customer service. You receive fast replies, friendly helpful knowledgeable people who go above and beyond for your satisfaction. VN did exactly that...thank you!!!!!

The communication is made by humans to humans and this is what makes this brand unique 🫶 Thank you for everything

love the product. my skin is rehydrating and I look younger. the deep lines around my eyes are less and I've only started using your products last week.

Their website is great! They are informative and engaging and seem to really care about their products. It was easy to order and my products came on time and beautifully packaged. So far I am loving the balms. It has completely simplified my routine. My skin feels great and is looking better every day. I will be a retuning customer!

Had an issue with my order and found the customer service team extremely helpful and efficient. Issue was resolved very quickly. Shirley

I needed help cancelling my order since I still have product. The response was timely and courteous. I was helped quickly and my issue was resolved.

Very disappointing experience. Around 10 weeks after placing my first order, I unexpectedly received the exact same products again, only to discover that I had apparently been enrolled in a subscription that I never intentionally signed up for. Trying to resolve the issue has been incredibly frustrating. The website makes it unnecessarily difficult to cancel the subscription, and returning the order has been just as complicated. Although they provide return addresses, the shipping process repeatedly failed using the information from their own system. In the end, I had no choice but to pay for the return myself. Whether intentional or not, the whole customer journey feels designed to discourage customers from cancelling or returning unwanted orders. The products may be good, but the customer experience and subscription management are not transparent enough. I won’t be ordering again.