Steph J.
As many reviews mention
As many reviews mention, this is a scam. Do not fall for their apparently good products. They scam you into a subscription that you dont approve and I only noticed cause they booked the payment without any information. Stay away! Customer service is an AI bot that runs in circles. Edited: now they answer they're generic answer. Also they erase all bad reviews from Instagram or anything related to their subscription scam Update: Now they claim the order has been fulfilled. Mind you the order was from yesterday and apparently they already shipped and can't do anything. I work for the biggest retailer in the world and I know for a fact this is a lie Update 2: finally I was in contact with customer service. Harold, customer service manager, was able to help me and refunded me the money. So all ended up working out. I'm glad about that but I think this company will not work out on the long term if they don't update their processes about this subscriptions, about AI answering emails and more. Don't erase your Instagram reviews. Use them to answer customer concerns and that will build trust. Thanks Harold for your help
Response from Froya OrganicsJul 23, 2026
Hei Steph, We apologize for any inconveniences that this may have caused, our goal is to provide our community with the best experience possible. We'd truly appreciate the opportunity to learn more about your experience and make it right for you. If you're willing, please allow our Customer Support team to contact you directly so we can better understand your concerns and see how we can help. Kind regards, Frøya Organics