Froya Organics Reviews | Read Customer Reviews of froyaorganics.com

Froya Organics Reviews | Read Customer Reviews of froyaorganics.com

Froya Organics reviews

10,474 approved reviews, newest moderated first

Deborah T.
Aug 21, 2026
I needed to postpone my auto ship and…
I needed to postpone my auto ship and advise Froya that it was scheduled to ship two weeks early. I was charged for the shipment. After explaining the situation via email, the problem was immediately solved. I've said all along the products are amazing, which I will continue using, but I would like to emphasize how truly amazing and responsive Customer Support is. Thank you, Froya!🫶 Deborah
Response from Froya OrganicsAug 26, 2026
Hi Deborah, thank you so much for this!! Sorry that shipment went out earlier than planned, but really glad we could fix it right away once you reached out. So happy to hear you're sticking with the products, and we'll definitely pass this along to the support team, they'll love hearing it! All the best, Tobias @ Frøya
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Kelley W.
Aug 21, 2026
I requested to cancel my subscription…
I requested to cancel my subscription after an order had already processed because I don't recall having signed up for a subscription for products and they just weren't the right products for my skin. The response time from Varinea in Support was fast and she was so kind and understanding to help with cancelling my order and subscription, no questions asked. Great customer service experience! - Kelley W.
Response from Froya OrganicsAug 26, 2026
Hi Kelley, thank you for this! Skin can be so particular about what works, so we get it when a product just isn't the right match. Really glad Varinea could get your cancellation sorted quickly and with no hassle. Thanks for giving us the chance regardless! All the best, Tobias @ Frøya
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mevrouw M.
Aug 21, 2026
Great and quick support of the team
Great and quick support of the team. Thank you! LM
Response from Froya OrganicsAug 26, 2026
Thank you so much, LM! Really happy the team could support you quickly. All the best, Tobias @ Frøya
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Donna C.
Aug 21, 2026
Fantastic customer service.
I had a query and this was quickly resolved by Ana K (Calls & Customer Support Representative). Ana was very warm and a great ambassador for how customer service should be delivered. I will certainly recommend Froya to my friends and if my finances change in the future, I would definitely reorder - Donna Cairney, Glasgow, Scotland
Response from Froya OrganicsAug 26, 2026
Hi Donna, thank you so much for this!! Ana K really is a fantastic ambassador for the brand, and I'll be sure she sees this. So kind of you to think of us for friends and future orders too, we'll be here whenever the time is right for you. Sending you all the best from the team! All the best, Tobias @ Frøya
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Talitha P.
Aug 21, 2026
I had accidentally placed an order…
I had accidentally placed an order without realizing because my screen froze and I clicked back and placed the order, again, without knowing until I went and looked at my Shop account. I immediately reached out and Jason Mick helped me quickly resolve the issue and made everything right for me. Very professional and listened to everything I said. I am very grateful for the exceptional customer service and speed of the process. Thank you again.
Response from Froya OrganicsAug 26, 2026
Hey Talitha! Glitchy screens causing double orders is the worst, so I'm really glad Jason Mick got it fixed for you quickly and made everything right. Being heard and taken seriously matters a lot to us, so thank you for recognizing that! All the best, Tobias @ Frøya
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Summer S.
Aug 21, 2026
Great customer service!
Great customer service! Grateful for the help!
Response from Froya OrganicsAug 26, 2026
Hey Summer! Thank you, we're so glad we could help. 😊 All the best, Tobias @ Frøya
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Allie C.
Aug 21, 2026
Quick Customer Support
The product is of high quality just like it says and their customer support was also wonderful. No questions asked and was quick to respond in my matter. For that, I will order again in the future. Much gratitude 🙏🏽 Allie Bunting
Response from Froya OrganicsAug 26, 2026
Hi Allie, thank you so much for this!! So glad the quality and the support both came through for you. We always want to make things easy, no questions asked when we can help it. Can't wait to have you back! All the best, Tobias @ Frøya
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Dad
Aug 21, 2026
I had a recent experience with Customer…
I had a recent experience with Customer Service that left me feeling like a human and not just a number. A rarity today. Thanks, Froya, & while I’m using Froya, my hair is happy too! DMS
Response from Froya OrganicsAug 26, 2026
Hi DMS, thank you so much for this!! Feeling like a real human and not just a number is exactly how we want every interaction to go, so this means a lot. And so happy your hair is happy too!! All the best, Tobias @ Frøya
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