Frost NYCReviews of frostnyc.com

I ordered a bracelet that was supposed to be 9 inches long , when i received it , it was 8.5 inches , to small for me . I contacted them and told them about length problem and that i really didnt like the design . I was told that they make all their jewerly hand made by order and I couldnt get a refund or different bracelet . When I received it the second time , guess what length it was now , it’s 8 inches long , problem is it was supposed to be 9 inches first time but when I sent it back , i paid 145.00 to add a extra inch to it , which means it should have been 10 inches the second time I received it , but remember now its now 8 inches . I told them this time i want a full refund , and guess what , now I cant get a refund or exchange because ive had it over 15 days . It seems these people are not only incompetent but also liars too. I wouldnt buy ANYTHING else from them and im not lying !

Gold is real as advertised! I love my herringbone. I plan to get a thicker one in a year!

I had a wonderful Experience.........

It was a nice quality chain and how they packed it was very professional.

Very professional and reliable

Bought my watch and received in good shape. Excellent service and beautiful watch! Thank you Frost NYC!

Great service, fast turnaround and delivery. This was my 2nd purchase and will definitely be back for future buys.

I’ll start by saying, I understand that I’m not special nor am I the only person in america doing business with this company but I have not had a positive experience with my 2nd purchase from this company. It has taken over 2 weeks to process my return, each representative Ive spoken to has made promises they have not kept, I’m not able to speak to a manager about the issue, and even though the bracelet has still not been mailed out, there’s “ no guarantee” that the company can NOT ship the bracelet and cancel that portion of my lease. I don’t understand, even after hearing about the process 5+ times, how it takes over two weeks to send me the correct item I’m currently paying on. I can receive the item in 2 days when I buy it, but somehow, a return takes multiple weeks to process. I’be spoken to 3 different people about this and each time I was told I’d get emails, or that the item would be rushed and none of that has happened. I just want the item I’m currently making payments on. It’s not as if my patronage will make or break your company but this will be my last time shopping with this company due to its inability to keep me informed as well as the outright lies associated with that information, and the poor time management of shipping a single 9 inch bracelet out on a comparable time line to that of a purchase.