FrosthubUSAFrosthubUSA, previously known as Cool Mini-Splits, began its journey back in 2018 with a clear and passionate mission. Our founder was determined to transform the e-commerce landscape by providing unmatched customer service. The goal was to tackle the usual frustrations that come with online shopping and to design a shopping experience where every customer feels genuinely appreciated and fully satisfied with their purchases.
FrosthubUSA (frosthubusa.com) has 165 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.
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Energy & Heating · Wilmington, Delaware
Excellent
Energy & Heating
Excellent
Energy & Heating · Scottsdale, Arizona
Excellent
Energy & Heating · Westland, Michigan
Excellent
165 approved reviews, newest moderated first
Shane G.
Great price and fast shipping. Just make sure you measure properly so you don’t have to wait for a second shipment. That was my mistake.
Response from FrosthubUSAJul 19, 2022
Thanks for your purchase and support! We are so glad that you are happy with our service.
Curtis W.
I purchased a Mr Cool 18K dual zone mini split system from Cool Minisplits and could not be happier. These days it’s so rare to have a great customer experience. Cool Minisplits immediately sent a confirmation email the same day I ordered online. They were out of one of the line sets but reached out via text to let me know and communicated when it would be in. As promised it arrived even before the said it would. Everything was packaged well and arrived quickly. Thank you for a job well done.
Response from FrosthubUSAJul 19, 2022
I am happy to hear that you had a great experience with us. Thank you for taking the time to share your feedback. We are always looking for ways to provide our customers with an excellent customer experience and we will do our best in the future as well.
Nicholas D.
Terrific customer service, which is very rare these days....
Response from FrosthubUSAJul 19, 2022
You're absolutely right, it is rare these days. We're committed to making sure that you're always taken care of. It's so important to us.
BJ P.
Ordered what I thought I needed. They texted me to check on my situation and found out I needed a different part. They changed my order and had it in a few days. Great customer service.
Response from FrosthubUSAJul 19, 2022
Thank you for your feedback. We try to go the extra mile to help our customers in any way we can and are glad you were able to get the part you needed.
Perry C.
I ordered the split AC unit and it showed up in two separate deliveries a day apart it was packed well and everything showed up in a timely manner
Response from FrosthubUSAJul 19, 2022
We are glad that the order process was smooth and the delivery was on time.
Allen E.
This is a great product. for the first to ever install one it was fairly easy. Youneed to make sure and measure how much line you need so you don't have to order extra. have a good plan of how you want to run your lines before you start. hooking everything up is very simple. You will need an electrician or know how to run electricity from your electrical box to the unit though. If you have questions, it is a long wait time on the phones but well worth the wait. The staff on the phones are very knowledgeable and very courteous. The 3-ton unit with the 4 12k btu air handlers that I got work great on an 1100 square foot home.
Response from FrosthubUSAJul 19, 2022
Glad to hear that you had a great experience installing the system and that it is working well for you. Thanks again for the feedback, we love hearing from our customers!
Don W.
Extremely easy to self install. I am recommending to all my friends.
Response from FrosthubUSAJul 19, 2022
Thanks for the great feedback! Your referrals really mean a lot to us.
mvaughn
Love the cost efficiency but the thermostats don't work well. So I just control everything with the remote. It was simple to install and worked well with my cabin.
Response from FrosthubUSAMar 17, 2023
Thank you for your review! We're glad that our system was cost-efficient and easy to install, and worked well with your cabin. We apologize for any issues with the thermostats and will take note of your feedback to improve our product. If you have any questions, please don't hesitate to contact us. Thank you for choosing our product.