Frost BankReviews of frostbank.com

There was a time when Frost was a very good bank but that time has passed.

I called frost to reversed some of my overdraft fees so that I can use the money for my medical treatment. Wow , they grant me my wish and off I go . They lived up to what they want “ making their customers happy and contented”. Your not banking with an institution your banking with a heart that goes for being human ,genuine and real . Bank with frost to experience the WOW.

In 2018 we started a Company and opened a business account and a personal accounts. The the personal account had $50,000 line of credit that got reviewed/renewed every 2 years. During the period till 2024 the balance on the line of credit varied greatly as we basically used it as a source for cashflow variation of the business. This was all very transparent and openly discussed with the Frost bank representatives we interacted with in the past. We did have a new "account manager" regularly but no complaints, other than the relatively stiff fees for wires and other bank services. Suddenly with the balance of the LOC near the $50,000 max, frost decided to no longer provide the LOC and demanded the $50,000 payment in full immediately. Request for clarification or even a lowering of the total LOC amount resulted in a offer to provide a 2 year fixed loan with if I recall correctly was a 11 or 12% interest. Significantly higher than the LOC interest. We agreed to the loan and had to scramble a bit to get the cash somewhere else and paid off the $50,000. Ironically I am now bombarded with offers for a new LOC by Frost.

I’ve never had a better experience at a bank than I had at 3707 Richmond ave. Jacob Moreno is the best. “ Sharp as a tack” as my 86 year old mom said. She is hard to impress and he impressed her !!! Thank you Frost Bank for hiring him and many other kind employees.

Extremely ancient and slow moving; they are in it for folks with balances over seven figures. If you have less in your account, you’ll be treated as less, Their fraud and resolution teams are utterly useless and make no attempts to correct an atm issue. They report to Wall Street shareholders and don’t give a flip about the average consumer.

This bank is the absolute worst. I was going through financial hardship due to being laid off from my job and had an account that was charged off. Frost Bank then proceeded to take the funds out of my 16 year olds bank account since I have to be listed on his account (due to him being a minor). He just started working recently and was saving this money for a car and for college, as I am a single mom and he is so driven to save for his future. I can't believe that rather than calling me to set up a payment plan then opted to take his entire paycheck out of his account. He has been working so hard and my financial hardship has nothing to do with him. The way they handled this issue is awful and I am disgusted. After calling them to ask that they reverse this, they continued to put me down and throw in my face that this is not the first time I have had financial problems. No remorse whatsoever for what they did to my son. I hope they sleep well at night knowing that they just made our situation way worse. As a single mom, I will figure this out. But this bank is the absolute worse and they could care less what they do to people. Thank you so much for kicking me while I'm down. That's exactly what I deserve for being a loyal customer for probably 20 years. Absolutely Disgusting!!!

I love all my representatives at Frost Bank on Camp Wisdom!!! Gale, Veka, Annette and Jesus they’re one of a kind. Always, friendly, very polite and I love the HOSPITALITY AND ATMOSPHERE at my bank!!! Love you all beyond measure

I have been a Frost Bank customer - with personal and business accounts - for almost 30 years. The customer service has been declining for a while now, and I will (finally) be closing my accounts with Frost. The nickel-and-dime charges, along with terrible attitudes of the counter staff are no longer tolerable. I will advise all of my own business clients to avoid Frost.