Frost BankReviews of frostbank.com

I don’t think that the tv ads really are truthful. I don’t think the reps are as caring as they advertised. My own personal experience. Just got off the phone and felt like this was not what I expected. I am not a customer, but I cannot recommend them either.

In 2018 we started a Company and opened a business account and a personal accounts. The the personal account had $50,000 line of credit that got reviewed/renewed every 2 years. During the period till 2024 the balance on the line of credit varied greatly as we basically used it as a source for cashflow variation of the business. This was all very transparent and openly discussed with the Frost bank representatives we interacted with in the past. We did have a new "account manager" regularly but no complaints, other than the relatively stiff fees for wires and other bank services. Suddenly with the balance of the LOC near the $50,000 max, frost decided to no longer provide the LOC and demanded the $50,000 payment in full immediately. Request for clarification or even a lowering of the total LOC amount resulted in a offer to provide a 2 year fixed loan with if I recall correctly was a 11 or 12% interest. Significantly higher than the LOC interest. We agreed to the loan and had to scramble a bit to get the cash somewhere else and paid off the $50,000. Ironically I am now bombarded with offers for a new LOC by Frost.

Extremely ancient and slow moving; they are in it for folks with balances over seven figures. If you have less in your account, you’ll be treated as less, Their fraud and resolution teams are utterly useless and make no attempts to correct an atm issue. They report to Wall Street shareholders and don’t give a flip about the average consumer.

I called the bank due to having forgot I set up the account online and did not want it to close by the deadline date due to inactivity. First customer service did not make any effort to educate themselves on my request and it was simple. Can I extend my due date by one day due to being disabled and unable to drive, explaining I was not certain if I could get there in time. I was advised that they did not know but I could make a deposit from the ATM by 9pm and it should post. I get a ride get to the ATM and could not make the deposit. (Now mind you I had to give my debit card info in order to be verified during the phone call. Called the so called 24/7 customer service and they advised that my card is not showing online but a request has been escalated to correct this. Make it to the bank on deadline day. Deposit 15.00 just to keep the account open (my income is monthly and this was in the middle of the month). I find that I have been charged an 8.00 processing fee on a 15.00 deposit that I did as a walk in bank customer to the luke warm reception of the front desk agent. Then I realize no word on my card. To this day over 3 wks later my card is not corrected. I am just grateful that I did not change my direct deposit I can't afford fees like that.. And I had never seen any bank charge a service fee for a deposit made as a walk in on such a small amount and I have never seen a bank online or in person do that. It is poor service to me. I am not sure. I am a transplant to Texas from MI and I do love their location but there customer care needs work.

Open my account at Frost Bank Coppell when they first opened. So this is very disappointing, but I’m moving to Capital One next week. Do not trust Frost because they would will not have your back. I bought a pair of shoes a month ago that had the tongue tag sewed backwards. I reached out to the company trying to get a replacement pair or at least a refund with no one returning my call. Called Frost case, And after a long wait Frost sided with the company and gave me no reasoning.

I was excited about joining Frost but I'm having occasional issues with card being declined when I have funds on the card. It started when the whole frost service went down.they did send a blanket email to explain the problems and was back after a few hours. At first frost team responded to messages quickly but now I have left several messages about my card being declined but they haven't bothered to reply. so sadly I'm leaving a low rating. Started great now below average. Just as well to stick with M**zo card