Frost BankReviews of frostbank.com

Let me start off by saying that my initial view of Frost Bank was exceedingly positive. My small business was starting out and growing, and I had a fantastic relationship with my personal banker. They were very helpful with navigating getting funding through a difficult period as the pandemic was beginning. However, that personal banker was the sole bright spot. My business ended up hitting a very turbulent season, and we were struggling to pay our bills and SBA loan. During this time, communication with the bank was very difficult and at times, non-existent. My business ended up being put into special assets, which I understood, since we were in a rough spot. However, we ended up paying off the large SBA loan quickly, leaving us with a small debt to Frost Bank. Over the course of 2 years, even with our business growing and starting to thrive, Frost Bank refused to release my business from special assets. Just recently, I requested that we be able to pay off that small debt and get a plan to get in good standing, have access to a personal banker, and be in a positive relationship with Frost Bank. With no good explanation, this was rejected. I was told that once the loan was paid off, I would remain in special assets indefinitely, and the positive relationship would never be restored. This was without any malfeasance or deception on my part. I had been up front about everything. My business had 6 months of positive growth, or taking on investors, and starting growth projects, and frost has decided to reject that. I cannot in good conscience ever recommend Frost Bank to anyone. This saddens me, because I used to sing their praises. However, it apparently was just the personal touch of a fantastic banker. Your results may vary, but I do say to proceed with caution. We are now shopping for a new business banker.

Frost bank made a decision on a checking account to decline because an inaccurate item on Chex systems yet lacking logic common sense asking for proof. Chex systems said I didn’t have an account in years, I’ve had one for 30 years. Their motto is customer service which is not true they have zero customer service skills

I transferred to them after my bank account at bank of america was hacked (they were no help at all) and have never regretted it found out it is the bank my accountant uses which says a lot

It was such a refreshing and delightful banking and home loan experience at Frost Bank. First we met with Ivette, who surprised me by her vast knowledge, easy conveyance of her knowledge and patiently answering countless questions we had about the options and steps we required to take. Processing was a painless and peaceful stage and closing the transaction felt uncomplicated . I have been banking with Frost for decades, and I always regard it as one of the most professional banking institutions in Texas. But it was my first experience with Frost and its home loan offer to my niece, and I am pleased that my previous experience was reconfirmed in this process as well. I recommend the Home Loan services of Frost to anyone who is a first home buyer or otherwise.

Frost is a very good bank they will really work with you

Thank you frost bank for your great service you have been helping me save and helping me with bills I've been using your service for almost a year so far and I'm greatly satisfied with what you do for your customers using your bank service been searching for other bank and so far I have found no other better service bank I don't plan on switching anytime

I tried leaving a well-known bank because its service has deteriorated through the years and chose a smaller and what I thought was a customer-oriented bank. First red flag, I was advised that there was an alert on my file in which I did have but it was an alert not a freeze which I quickly removed. Credit bureau stated that the alert was simply for the merchant/creditor to obtain permission first, nothing more. That’s not how this bank seen it. Was told by phone support to go into the branch instead and they would still be able to open an account. Went to the bank, in which I was not thrilled by the super busy, crowded, scrunched in parking lot, to see a very small, stacked office with a security guard hovering nearby. The branch rep, after having me sit there answering numerous questions half an hour, then tells me they cannot proceed with opening my account because of this alert and confirms this with her manager. Conflicting advice given already. On the downside, I didn’t like the fact that they are not open Saturdays and you’re required to have a 6 digit debit card pin as opposed to a 4. The rep tells me to return after the alert has been removed. I told her no thank you, I’ll be taking my business elsewhere. (What other problems will I have in the future with them had I ignored all of these red flags?) When they got through with me, I was glad to go to another large, nationally recognized competitor. And oh by the way, the next bank didn’t one time bring up anything about an alert and all accounts were opened with no problems. Cash deposited, account numbers given, and my online account established before I even walked out.

There was a time when this bank was outstanding but their customer service isn't what it once was.