Frost BankReviews of frostbank.com

Frost bank released our names, addresses, social security information, bank information to Sefas Inovation, Inc. This is a violation of my trust and a failure of fiduciary responsibility on the part of Frost. We are now being told to trust Trans Union and a Cyberscout.com to protect our account and personal information. Called this am and on trying to get information on the credit protection, the representative could not go into detail and stated he had other customers to take care of and simply hangs up call. Frost is stating that they do not have any responsibility for our information that was given out even though they had contracted with Sefas and had been told over 50+ years not to release our information. They state they have right to give our information by their privacy agreement. We had told them many times over the years not to release our information and now their representative has failed to protect us

I used the overdraft option. When my check was direct deposited on May 30th, plus I made an additional $50 deposit, they closed my account on June 2nd during the night. Their reason was I haven’t received a deposit in my account for 60days. Which is totally bull, I get a check every 28- 30 days. Told to go into bank, I do that and they were the rudest people I’ve ever met. They claim they can’t find any transactions after April 30th. That’s funny because my direct deposit was showing up on May 30th before y’all decided to close my account. Now I can’t even see anything. PLEASE DO NOT DO BUISNESS with these people. Especially if you depend on your deposits for making ends meet and paying your bills. They also have a high rate of declining your purchases even when you have money in the bank. This bank needs to be shut down and held accountable. By the way the remaining funds from my direct deposit are a loss after my little overdraft payment. I can’t even get my money due because they can’t even bring up my account or transactions. I did file a complaint with the FDC and with the Texas department of banking website

I used my overdraft and they closed my account without warning. Right before a large deposit came in. After forcing me to go into a branch while suffering from a kidney stone they said they had to get it approved. Well it’s Saturday sorry no management here today. Worst bank ever!!! Totally uncaring. I was leaving Wells Fargo but now I’m glad I didn’t get around to closing that account. Even with all their problems at least they attempt to try and keep their customers.

Very disappointed with Frost Bank. My son's car loan is secured by a CD, meaning the bank already has collateral protecting the loan. When it came time to renew, Frost ran a credit check and said they would not renew the loan under the current terms because he had been late on a few payments. Their solution was to significantly increase the monthly payment. I understand that payment history is important, but this is a CD-secured loan backed by our own money. It seems unreasonable to require higher payments when the loan is already secured and the bank's risk is limited. Customers who commit their savings to secure a loan should receive fair treatment and reasonable flexibility. This experience has left me questioning the value Frost Bank places on long-term customer relationships.

This was an ATM inside a Heb store on marbach and 410 My cash wasn't dispensed properly to me. I called the number and they wanted me to call my bank and make a dispute These kind of things should never happen.

My husband and daughter are in Vietnam and got declined when using a debit card. They called frost at 11:20pm, talked to a live person and immediately got it resolved in less than a minute. Amazing! This is exactly why we bank with Frost.

Horrible, Does not understand everyday working Americans . If you use overdraft they want you gone in a hurry. Cut your atm card off cant use it, no warning. Hire only young people that are barely out of mom and dad's house, have no clue what inflation does to your paycheck , cause their still getting help from dear ol mom and dad. I would give them a huge ZERO star if it would let me. Ive read countless reviews of the same treatment. I'm pulling my money out when my next check gets deposited cause its too late for it to get put in a different bank , and I'm never doing business w them again. I see why their ratings are going down the tube's. If they cant make money off of your checking account they dont want your business.

I inherited a modest home improvement loan along with the house when my mother died. I went in to update the loan to my name, and it took THREE visits to do this very simple task. Later, I decided I wanted to pay the loan off early, and discovered that they had only updated the auto-pay. When I insisted I be helped, the young woman working refused to assist me, and the older woman got defensive on her behalf. To be clear, I was polite, but irritated. The had the gall to treat me like a villain for wanting to pay my bills early, while sitting next to a "We treat you like family" poster. The conduct is unprofessional, incompetent, and worse than apathetic; hostile to the customer. I will never do business with these people again.