Frost BankReviews of frostbank.com

Frost Bank has gone to the dogs....and by seeing the reviews of 2.0 and less this is a waste of my time and my Wed morning is going to be spent in the Tanglewood lobby of Frost bank airing my complaint of being on the Frost 24/7 line, on hold for 20 min only to be cut off as i assume poor training to work the phone!!!! to resolve a erroneous charge to my checking account. Frost has gotten weak over the years and screwed up my IRA account and that problem never got resolved as there are inexperienced 20 year old running the Tanglewood branch and its not going to be pretty with my problem being aired at the front desk with one of my famous 20 minute filibusters guaranteed to run off customers. Again customer service died several years ago at Frost Bank but at least their employees have a dress code. The right hand does not know what the left hand is doing and its not going to get any better based on my experience.

Frost restricted access to my funds after I deposited two checks and transferred money from another account that I own. Customer service repeatedly told me that only one assigned manager could decide whether to release my funds. I returned the manager’s call, and customer service also attempted to contact her and sent her a message. Despite my repeated calls, I have not received a resolution, a definite timeline, or access to another decision-maker. My concern is not that Frost is reviewing the transactions. My concern is that access to my money apparently depends on one unavailable employee, with no clear escalation process.

HEB in yoakum TX has a frost atm machine on September 3rd 2026i went to make a 200$ withdrawal on my debit card, with drew money out my account but frost machine did not dispense my funds.... Manager at HEB yoakum TX verified I got scammed by frost brothers bank!!!! Now I'm out 200$ dollar's!!!! Frost bank ATM at any location will cheat customers out of their money,but they cover their ass by threatening and blaming customers!!!! Frost banks are thieves!!!!

I will never do business with this clown show again. Trying to get a loan caught up after an issue and they remove access to it until it is caught up. Um. How do you pay without access? How do you see what is due? lol

I had been banking with Frost for 2 years and had a fraud deposit trying to post to my account in December 2025 and was told by the fraud department Richard Manning that if it happened again, they would close my account I am 72 years old and yes, I did give my banking account number because I thought the company was legit. I lost my husband in 2025 was married for 55 years and it has been very hard trying to make ends meet and on July 20, 2026, I had someone trying to post checks to my account and Frost did not call to ask me about them they just put a freeze on my account and when i called they said someone would call me and yes again it was fraud and I told the scammers I did not want the loan and the said okay they would cancel it and Mr. Manning said since I did not call Frost to tell them about it he closed my account and told me my relationship with them was canceled since it happened again, I tried to explain that I told them I did not want the loan and I did not know I had to let Frost know I suspected it was fraud. Other banks call the customer if they suspect fraud, I tried to tell him the reason I was trying to get a loan was because I have to have eye surgery, but he did not seem to care. I told him I asked Frost for a loan or a small line of credit, and both was denied. If you don't have thousands in your account with Frost they don't care about you and if you have brown skin. Worst fraud department people I have ever delt with. I told him my social security check comes there every month, and he said I need to get another bank to handle it. I tried pleading with him but he said no.

Two weeks into opening our account we experienced fraudulent charges. We were just notified by mail of a major data breach that exposed among other things our social security numbers and other sensitive information. Their lack of phone numbers to reach branches directly is frustrating, especially given the convoluted phone tree and unreliable and inconsistent customer service when or if you ever speak to a live person. I had to physically go to a random branch to inquire about converting a loan to a fixed rate loan and was told they would have to outsource it and that someone would call me within two business days. That was a month ago and no one has called. It also takes anywhere from 5-7 business days for a simple fund transfer. Frost is not a reliable banking option. I recommend you do NOT do business with Frost.

Frost bank released our names, addresses, social security information, bank information to Sefas Inovation, Inc. This is a violation of my trust and a failure of fiduciary responsibility on the part of Frost. We are now being told to trust Trans Union and a Cyberscout.com to protect our account and personal information. Called this am and on trying to get information on the credit protection, the representative could not go into detail and stated he had other customers to take care of and simply hangs up call. Frost is stating that they do not have any responsibility for our information that was given out even though they had contracted with Sefas and had been told over 50+ years not to release our information. They state they have right to give our information by their privacy agreement. We had told them many times over the years not to release our information and now their representative has failed to protect us

I used the overdraft option. When my check was direct deposited on May 30th, plus I made an additional $50 deposit, they closed my account on June 2nd during the night. Their reason was I haven’t received a deposit in my account for 60days. Which is totally bull, I get a check every 28- 30 days. Told to go into bank, I do that and they were the rudest people I’ve ever met. They claim they can’t find any transactions after April 30th. That’s funny because my direct deposit was showing up on May 30th before y’all decided to close my account. Now I can’t even see anything. PLEASE DO NOT DO BUISNESS with these people. Especially if you depend on your deposits for making ends meet and paying your bills. They also have a high rate of declining your purchases even when you have money in the bank. This bank needs to be shut down and held accountable. By the way the remaining funds from my direct deposit are a loss after my little overdraft payment. I can’t even get my money due because they can’t even bring up my account or transactions. I did file a complaint with the FDC and with the Texas department of banking website