FrigidaireReviews of frigidaire.com

Getting your warranty honored is a huge pain as there is no online service scheduling and a convoluted call center experience that ends up wasting 40 minutes of your time before you find out you're missing 1 of about 20 data points just to register the product.

4 months ago Frigidaire told me my 11 month old fridge was not repairable and a replacement would be provided under warranty. I'm still waiting for it. I've called 7-8 times and get the same story, they will find out why it hasn't been resolved yet. Then nothing happens and I have to call back and get the same BS all over again. This is by far the worst customer service I've ever experienced, and it's not over yet.

I bought my refrigerator because it was a frigidaire, what a mistake I made in doing so. I have had it less than 2 months and the first week the paint started chipping off, food freezing and I have it on #1, when I close the bottom door the freezer door opens and if I don't make sure it closed tight condensation forms on door, very loud motor. Do not buy from this company! When there warranty repair company tell you that they only last 3 to 5 years you know you made a mistake.

I did not realize that Frigidaire was such an awful company with awful quality appliances. I got a washer/dryer in December 2020 and it has only worked 2 times. It's is April 2021 and they have tried 4 times and can't fix it and I am still fighting with them. I just cancel 10 pieces of appliances that was to be delivered to me tomorrow. No more Frigidaire for me.

Do not buy Frigidaire products. Even though your appliance is under warranty it can take months to get repaired. They do not have qualified repairmen and they do not carry necessary parts. My refrigerator hasn't worked now for a month. Repairman has worked on it 3 times and has yet to get it working.

The refrigerator we bought from Lowes Worst buy of our lives! The plastic is so brittle its broken in more places than I can count, and Frigidaire won't answer my calls. There is zero support, and warranty is running out. Never again.

This new oven came with the house that I recently purchased. The appliance is brand new (Model: FFGF3054TSE - Serial No: VF03563776). The explosion happened during the second use as I was baking dinner at a temperature of 425. I was not hurt fortunately. Both Frigidaire and their independent contractor to fix this had no sense of urgency in rectifying this dangerous and damaging issue. At the moment, I am unsure of the timeline on the replacement order, delivery, and resolution- after finally receiving the date for someone to come out to assess the damage first. Upon requesting expedited service, I received no further help that made me wonder if this type of explosion is common occurrence with this line of product within this brand, and if the service members are desensitized to the issue because of it. Overall, not impressed by the product or their problem handling.

Refrigerator two years old, worked on 3 times. Had to pay for repair out of pocket. Lost at least 250 dollars of refrigerated items. Will not buy another Frigidaire appliance.