FrigidaireReviews of frigidaire.com

Do NOT buy a frigidaire cooktop! I bought one in March and it had a problem with a burner. I am reasonable and understand that things can break. I have since called the service department on at least 11 occasions. Each time is a nightmare to get to speak with a person. After pushing around 14 buttons to get to a person, I have had them hang up on me, cancel my service twice without notification and now I have to wait for a month to get a tech out to look at it. This is after waiting a month for all of the other cancelations and difficult communications to unravel. I am SO done with this company!

These are garbage, cheaply made,terrible customer service.

I can't believe it, I just got hung up on by the Frigidaire customer service. I called because they pulled a no call no show for Monday December 7th saying my appointment is not until Thursday December 10th. I scheduled it for Monday the 7th. I have an email from them showing its the 7th, a text messages for the 7th also tracking that they were gonna be out the 7th. (Well I see here shows the 10th) why didn't anybody call and let me know??? Have a nice day! CLICK..REALLY?

We ordered a Frigidaire fridge from Home Depot on October 22, 2020. It was delivered on November 6, 2020. The delivery people were extremely disappointing, as compared to the delivery that we experienced with our previous fridge purchase from Home Depot about 5 years ago. Even though I paid for setup, they refused to reverse the doors, in spite of the fact that they had to remove them to get the fridge in the house. They left it with the protective wrap, packing, tape, etc. When I got home from work, I had hours of work to do. And then, they either laid it on it's side, or let it tip over in their truck, because they said that we couldn't plug it in for 24 hours. Very inconsiderate of the customer's needs, if you ask me. Maybe it did fall over in their truck, because it stopped cooling after 2 weeks. Early Monday morning, I was on the phone, struggling to get some help. After many frustrating hours of screwing around on the phone and internet, I finally got ahold of the local business that preforms warranty service for Frigidaire. Grand Rapids is the second largest metropolis in Michigan, but there's only one warranty provider. They told me that they were booked up until after Thanksgiving. The Monday after Thanksgiving, the technician came, and said that he was going to have to order a condenser, and would return the following Monday to get the fridge working. That was today---no show. They are supposed to come back on Thursday, but I have no idea when we will have a working fridge, or how long it will last before I have to repeat this whole nightmare. I didn't have time to fully explain how miserable this experience has been, but suffice to say that I learned my lesson about buying from a big box store. As long as there are locally owned appliance stores, I will never buy another appliance from anyone else. A locally owned appliance store would not have left us without a fridge for 3 weeks. I have been talking to everyone I know, and it seems that the fridges from the big box stores are cheaper-built, and only last 4-7 years, whereas the fridges from the local appliance stores last 15 years. Anyway, I am not a happy customer.

I purchased a Frigidaire "Professional" refrigerator last year. It was deemed defective and therefore replaced. I received the replacement on May 2, 2020, it too was came with several defects namely: the doors were warped (2 replaced and still waiting for the third), the compressor is noisy, the water dispenser doesn't dispense cold water as the sales person advised, frost builds up in the fridge and I get freezer burn in my freezer. As such, I have thrown out $$$ of dollars in food. I have had the repair company attend my house at least 5 times, Frigidaire refuses to escalate my issue to a manager willing to take the call (they hide behind the front line workers). I am stuck with a defective fridge costing thousands of dollars and repairs that still have yet to be performed on this defective unit. Electrolux owns Frigidaire and I cannot get anyone to resolve the defective product issues after 7 months.

Our manufactured home that we bought new in October, 2018 came with Frigidaire appliances. At the 18 months mark the handle to open it broke in half. Company said “it’s out of warranty”. So, $54.78 bought the part and my one-armed husband and I changed it It has a Frigidaire microwave also. It died yesterday! 2 years and 1 month! I have a 1999 Kenmore microwave at work that is still going strong! We have a very limited budget with me being a teacher in public schools and him being a disabled veteran ($1000 a month) and a new house note that wipes his out! When we can put up enough to replace the microwave it WON’T be Frigidaire! 18 months on the dishwasher and 25 on the microwave. The light and fan still work on it but no heat! I’m sure the refrigerator and stove aren’t far behind either. I’m sick!

Warranty repair needed. Repair guy comes out, orders parts, Installed parts a month later. Still not work. Learn that a repair person has to attempt 3 times before replace appliance. Thats a total of 6 different visits where you have to miss work to meet the 4 to 8 hour window of repairman arrival. When I requested to speak to a supervisor I was told its a 45 min wait to speak to a supervisor. They dont refund money. Just overall service attitude is zilch. I will be trying to rid myself of all the new kitchen appliances from Frigidair that I purchased extended warranties on due to the EXTREME amount of hassel it takes to claim anything. A 1 star is actually just so it shows up.

Bought Frigidaire fridge in Sept. 2018. From reading your sight, apparently fan blew. Spent 30+ minutes on hold for customer service. Cost for someone to come service is $99.95. After buying fridge I didn't purchase extended warranty. Why, you ask - because I didn't expect an appliance to break down after 2 years. I guess workmanship is shoddy and you expect this outcome.