FrigidaireReviews of frigidaire.com

I purchased side by side Frigidaire refrigirator, and not even 2 months later, it stopped making ice. I called Frigidaire so many times, that I gave up calling. I emailed them maybe 50 times, but they never responded. Finally, today, almost six months after the issue began, I got in touch with them. The CSR, Nicole, was rude, raising her voice, very unprofessional. She told me I need to change the filter, which I already did, but that wasn't good enough for her, she start yelling at me that I need to change it again. I mean, what?! I asked if I can speak with a supervisor, and she hung up on me. This is unreal! I would give them 0/5 if that was an option.

Bought a frigidaire set all fridge/all freezer 18m ago for a custom kitchen. They are complete junk. Warranty is a complete joke we’ve been without a fridge for 9 weeks with a family of 5 in a pandemic. Frigidaire will not answer phones. The company has discontinued the model which is clearly defective- now that we have read the overwhelming negative reviews. The updated model is a different size than the existing all freezer....forcing us to purchase a complete new set and having to spend thousands remodelling a brand new kitchen to accommodate different specs of appliances. Would give 0/5 if I could.

BUYER BEWARE WARNING ! We had not one Refrigerator from Frigidaire but 2... After one month the food was freezing in the Refrigerator section. After 15 Service calls - $200 of ruined food, 60 Days and over 40 Hours of trying to get a hold of Tech support they finally decided to replace the 1st one. I got the first one Brand new in the box on clearance. After a Corporate manager emailed me and said they would give me replacement cost on a new one to replace it, they LIED and only gave me clearance cost minus taxes. I had to spend $1800.00 more to get the same value Refrigerator that I had before. After receiving the new $3200.00 Refrigerator, a different model, it was good for 3 weeks until the ice maker defrosted and water was all over our kitchen. Then the Freezer alarm went off 3 days later and said the freezer was not at the right temperature but was keeping the food frozen. After the service tech was out and had to order 7 parts we had to to wait. They said a couple of weeks. 2 days after the service man was out I went to check the freezer and all the food was totally defrosted and ruined. $400 worth. I called Frigidaire and they said the parts were being rushed. Let us not forget we were listening to the freezer alarm 24 hours a day 7 days a week for 1 month. The service man came out and replaced the parts and told us this was happening to a lot of the Frigidaire refrigerators. We looked online and sure enough it was reported by many customers of the same problems. 12 hours after the repair the food in the refrigerator was getting warm and the freezer still was not functioning. I called Frigidaire and told them this was unacceptable. This time I wanted a complete refund. They told me the request would be submitted. After 3 weeks and another 30 hours of phone calls, they refunded my money again without the taxes. So I have lost over $1200 in lost food and taxes, Not counting lost wages to take time off to be here for the service calls.

Warranty is a joke, new Microwave broken after 4 months and its been more than 2 weeks, back office is still processing a replacement. Customer service is rude. Never buy frigidaire again

Frigidaire must be the worst brand of appliances. I bought an entire kitchen set and with 3 months the ice make was consistently freezing up. So I have a $1200 refrigerator without a working ice maker. This is a common problem. Turned out it was a design flaw that let the warmer refrigerator air leak into the ice compartment, condense around the fan and freeze it After a year, the microwave limit switches kept blowing the fuse anytime the door was opened. Had them replaced along with the piece that held them, and it still blew the fuse. Looked online and found that this is a very common problem, and is due to a design flaw with their circuiting. Now after 3 years, the refrigerator display is malfunctioning. I'm done with their products. To sell products with known defects and not stand behind them should be a crime. It isn't, unfortunately, so I'm doing the next best thing and leaving my honest experience. .

I purchased a 20 cu ft freezer and within a couple of months it started making a terrible noise, sounded like a fan hitting against something. After a couple of days it stopped cooling. All while I reached out to their customer service, actually it is more like lack of customer service, and waited over a week for the repair person to show up or call. After my third call to Frigidaire, I called the selling dealer. They did manage to get the repair person out within a week. The repair person, only one in the area has a terrible rating on BBB and he certainly lived up to it. Got here and had to order a part as the freezer had a known factory defect that should have been repaired before leaving the factory. After a couple of weeks of not hearing anything I contacted the selling dealer again and they got the repair person out to install the part. After he left we noticed the light was now not working. So called that in and as before no call and no one showed up. To the dealer again and was told the repair person just got the part and would be in touch to install. Subsequent call from the owner of the selling dealer called and said i would hear back from him with 4 days, that was three weeks ago. After two weeks I filed a complaint with the State of Florida consumer affairs. Now Frigidaire says the repair person just got the part and would be in touch. Note i was told a month ago the repair person had the needed part. Oh, in the mean time the fan it back to making a terrible noise. At this point it appears no one is willing to honor the warranty nor refund my purchase since i received a defective product. This says a lot about this Electrolux company.

Worst company ever. Beware they do not support or warentee their products regardless of what they claim. I had purchased a stove which stayed very hot to the point my grandchild got burned from a stove top that had been turned off for 3 hours. I call both the place I purchased it from Jetsons appliances and then Frigidaire, neither of them did a thing and claimed that was normal.

I wish I could give this company a zero. Terrible warranty service. Their products are very cheaply made. My product is supposed to be new and all the control knob for my gas cooker broke within 2months of buying them new. Getting warranty dept on phone is a nightmare, until now, no one can help me. They never answer the phone and few occasions when they do, they keep transferring you and ask you to call the same number you called. Be prepared to spend hours on the phone without a resolution or fix. What a shame!!