FrigidaireReviews of frigidaire.com

All of the many Frigidaire air conditioners I've researched have a Prop 65 Warning saying: WARNING! Cancer and Reproductive Harm So I called Frigidaire to ask which chemicals in their air conditioners require this warning...and was on hold for 24 minutes and then was abruptly disconnected. Then I asked this question on Frigidaire's Live Talk and was told that they don't have that information. So I asked to talk with a supervisor and was told to call the customer service line which had just disconnected me. When I asked where else I could find out this information, I was told to go to California's Prop 65 website for assistance. I replied that I'd already been to that site and that it doesn't provide any specific information by product or manufacturer and that it was starting to seem like Frigidaire does not want this information known. Their response was, "It's not that we don't want it known. There are over 900 chemicals that could be. We don't have a list of them all." Of course I was not asking about all 900 chemicals (unless all 900 are in their air conditioners), only the ones in their air conditioners that require a Prop 65 warning and replied that I would think Frigidaire knows exactly which chemicals these are and that this was setting off alarm bells. "So I've effectively hit a dead end–no consumer information on what cancer causing chemicals are in your products?" I wrote. "I expected better from Frigidaire and am going to inform others that this information is not forthcoming." Then she thanked me for chatting with them, wrote "Have a nice day!" and disconnected... Footnote: I also sent an email to Frigdaire over a week ago and have as yet received no response from them. Not only is their customer service terrible, the company appears shady.

'Buy a Frigidaire product and the road to repair goes on forever.' Frigidaire has been a poorly manufactured appliance company for many decades. When I went looking for a new refrigerator at Home Depot I found a refrigerator that fit into my newly remodeled Kitchen. When I grimaced at the brand Frigidaire, the salesman assured me since Electrolux bought the company the quality of Frigidaire is one of the best.WRONG! From the start it has been nothing but a headache. freezing at 39 and 40 degrees and noisy. Repair man insisted it is a good machine, even after the fifth repair visit in less than two years. Trying to get through to customer service is a nightmare of difficulty and once connected incompetence takes over. Stay away from Frigidaire and Electrolux owned brands.

This company has the worst customer service ever! We purchased an upright freezer...six months later the freezer stopped working. I have been trying to have the unit repaired for almost 2 months and still no resolve. I called five times yesterday to inquire about a full refund only to be hung up on, disconnect calls, and some snot nose punk who laughed then hung up. I have spent $250.00 in dry ice, have lost garbage bags of food and still no resolve. If there was a way to leave no star I would. Fridgidaire is beyond horrible. They need to be at the end of a class action suit. If you are considering any of their products...go with another. They suck and are not worth the headache. A fricken box with ice inside of it would have been better.

Agree with the other reviews - the Frigidaire / Electrolux service is terrible. I bought the new gas range stove and have had issues from the first day I received it. The stove has a gas smell when turned on. It was under warranty but took 3 months and several calls. Most times I could not get through at all. When I could, I was on hold for 1/2 hr to 1 hr to speak to someone to finally get a service person. When he finally showed up, he made some adjustments but said it was just what happens on the start up and should be fine. It's not and the gas smell is constant so I cannot use my oven. I have been trying for over a month now to try and get customer service but cannot get through. It's been 8 months now and still do not have an oven I can use safely with my new stove. I also purchased a fridge and microwave. The fridge makes noises and needs filters replaced in 6 months. I'm always worried it's going to break down too. The microwave auto setting sensors are never right and over heat/cook whatever is there. The fact that you cannot get through to the customer service or have long wait times, tells you there are a lot of unhappy people with broken Fridgidaire products. Stay away from Frigidaire / Electrolux.

I would give no star if i could. The customer service is extremely terrible. We got a fridge and it would not dispense ice after a couple of days! I called because i had warranty and was told someone would come to repair, first the person did not come for a long time and when they did come, he could not even fix it and said he needed to order another part. At this point so many months have gone by and they are still saying they are waiting on the part to come. Upon multiple calls and trying to find out what the next steps would be, another guy comes to repair fridge from them and he does not bring the part needed to fix. Instead of examining the fridge he starts to ask me what it wrong with the fridge? He also behaved very rudely , would not answer any questions i asked him and displayed a rather racist attitude towards me as i am a person of color. Every time i tried to ask what might be wrong with the fridge or if it can be fixed , the repair guy told me to “stop talking” and i was patiently waiting for so long throughout this process. The repair guy made the problem even worse, the fridge no longer even makes ice now… let alone fix the previous issue and he abruptly left without even telling me what is happening. I called again to try to complain and see if they would even repair the fridge and the lady would cut the call on me and told me to go file another claim for ice not being made anymore. Even though this is a new issue that the repair guy caused now - so much time wasted considering i work and had to take time out for this. And the process of being put on hold on phone lines and then not being heard and cutting the calls is just unacceptable. All i can do is write a review so other people do not buy from them and experience such terrible behaviour. THE ISSUE IS STILL NOT RESOLVED MONTHS AND MONTHS LATER AND IN FACT MORE ISSUES have been added by the repair team.

I purchased a window air conditioner from this company and didn't use it right away. Well 30days later I discovered it didn't blow cold air. Couldn't return to store because I was over the 30day return policy. When trying to contact customer service it was difficult to get through because an automated response said to try back later due to call volume. Well it was like that for three days every time I tried to calling. Finally when I did get to speak to someone the communication wasn't clear as they kept stating I was giving them a model number off my old unit which I never owned this band ac before. Needless to say it's been two months later and still the issue hasn't been resolved. This is the worst customer service I have ever experienced. Dealing with this company is beyond frustrating and I feel like I'm taking a loss on this darn near $500.00 ac unit. I would not ever purchase this brand again.

Worst customer service I’ve ever seen! I will never buy another Frigidaire as long as I live!

Air conditioner came straight out of the box without any coolent. Called customer service and sent in everything step by step! Was told a replacement would be sent out within 10 days. Well its been 2 months now and still nothing even after repeated phone calls. Needless to say I'm selling all frigidare appliances and never buying a new one. I mean when its 90 out, you don't need an AC unit right??