FrigidaireReviews of frigidaire.com

I bought my fridge exactly 2 years ago (Dec-16-2019). From July 2020 I noticed there were some strange noise from the fridge, sometimes very loud, like a hammer strikes on a hard surface. at very beginning I was not sure it was from the fridge, and I thought it was not a big deal. Later I found it was from the fridge, and it was too annoying to ignore it, in September I called customer service, you guys did send some repairmen, they changed compressor twice(first one was broken later in January 2021, due to system was not well-welded), they also had changed something like filters, but nothing changed, the noise was still there. I just wanted my fridge to be fixed, so I called many times and one of managers promised to send somebody, and nobody showed up till now after you guys promised. now the noise can be heard at least once per hour. I'll tell all the world not to buy your shtity products. your repair men have no idea how to fix my fridge. I told your customer service I need a new replacement fridge at very beginning, because I knew you were not capable to fix it, then the reality proves I was right. finally some repair guys claimed there was nothing wrong with my fridge and refused to come to my door, and some tried to make me believe that all fridges are like this. I'm so disappointed, I'm so frustrated, and I'm so depressed.

I am beyond FRUSTRATED with ALL of my Frigidaire appliances. We purchased our new home last year September 2020, ordered a new refrigerator, dishwasher, microwave and cooktop (all professional line) appliances in October/November 2020. Within 6 months we had to have ALL the cooktop, microwave and refrigerator serviced, with the exception of the dishwasher (knock on wood). Fast forward to this year, we wanted to stay with the Professional line since that is what we purchased last year. Received the brand new double wall oven this afternoon, 12/15/2021. Within 30 minutes of the installers leaving the stupid oven gives an Error Code message (F47). My husband has been on hold for more than We have spent over $7,000 for appliances for them not to work!!!! We were told that the Professional product line was the top of the line appliances for Frigidaire. I will be writing the CEO Mr. Alan Shaw, the Board and everyone else about my issues. I will also be writing up reviews on all of my social media pages. This is ridiculous! I was about to go with Samsung appliances but decided on Frigidaire because I figured that I would have more problems with Samsung. I should have followed my first mind because I am beyond frustrated with Frigidaire Professional. And to make matters worse.... it's the week before Christmas! How in the heck am I supposed to host dinner with a busted oven!!!!!! If I could give a negative -5 stars I definitely would.

I called 10 times in one day and the representatives kept hanging up after talking with me for a few mins and asking to put me on hold. This is by far the worst customer service experience I have had. The fridge I bought is still under warranty and they apparently don't want to service it for repair.

Horrible customer service when calling Frigidaire. Representatives provided incorrect part number and hung up on me. I tried calling back and was routed to a survey.

Not sure what to think. We bought the whole Frigidaire Gallery appliance suite for our kitchen in 2018: beautiful appliances with no issues for three years. We moved, and they were all in working order for the next owner of the house. We have a new home now and had to replace all of the kitchen appliances due to them not working. Again, we purchased the Frigidaire Gallery appliance suite. The refrigerator looks like it got dropped off the forklift or truck. The doors are misaligned; fridge door is dented. Freezer door doesn't seal properly, so condensation on the outside. You call Frigidaire customer service and they're okay, but they give you an appointment date that doesn't align with the local authorized repair company's schedule. Then the repair company tells you that you have to pay $150/hour for an extra technician to replace the door, because that repair takes two. (One technician is free under the warranty.) Really? We didn't cause this. Every night the ice maker is louder and louder, so we'll see how that goes. We'd go ahead and buy a new refrigerator in another brand, but it takes a long time to get one. We still may do that. Also, the range drawer is messed up. New parts have been ordered and most of them are here, but it's been months. Also, one of the front legs on the range was bent. The installers saw this and just left it. Again, it's like it was dropped at some point. Not sure if it was Frigidaire or the place where I bought it. The installers knew this and just walked away. Still, it's under warranty, so fix it. As to our future with Frigidaire, it's a big no.

We paid to have a Frigidaire technician replace our ice maker on Sept 28th ($370). I was told there was a 3-month warranty on the ice maker. Around November 25th it stopped working and ended up calling Frigidaire to come back and fix the issue. I was then told that the "labor" for the part only had a 2-month warranty and since I called in past the 2-month window (it was Thanksgiving and no one told me about the 2-month labor warranty) I would have to pay another $100 fee. Complete BS! Customer service basically said "too bad". I just want it to work!

Re wall oven with broiler below. After installed could t get a right read on temp. They sent out a “technician” who stood around for a long while with a thermometer in the oven & then declared all was well & maybe we just didn’t understand about “ambient heating”. What I have learned about ambient he@ting from use of this oven is that it will never reach the correct number & don’t think you can adjust using any kind of formula - it’s different every time. I just baked cupcakes & had to add 9 minutes to max time that the recipe called for. Used to love baking - not anymore. Shame on you Frigidaire.

I purchase a Mobile home in 2017 and moved in my home in 2018 because of whether conditions at that time. I haven't been in my home maybe a little over 3 years and my refrigerator won't freeze to the capacity and my Stove baking part is not working. I purchase an element (11/24/2021), thinking it was the element burned out only to find that was not the problem. What is going on with these appliances. I will never buy another product from this company and as I have read, after a year the warranty runs out. This is pitiful, especially, happening on Thanksgiving eve!! This is not fair because I've never known a product to go to bad in this length of time.