FrigidaireReviews of frigidaire.com

The Frigidaire site blocked my product review twice - decided to post here as warning to others. Side-by-side fridge out of warranty by 3 months has a compressor failure (local warranty tech verified). The local service folks submitted a tech ticket to Frigidaire and said they would 'do right' in their professional opinion since this was obviously a premature part failure. After spending nearly 2 hrs on the phone, speaking with 6 people - only 1 stayed on without disconnecting me. Long story short, no concessions made - no admission to faulty part - we are paying full repair with the trusted local service provider. (Also contacted the BBB after Frigidaire moderated my review and blocked it from appearing on their site warning others of the make/model).

This company is the worst customer service EVER! The people you get hooked up with have no idea of what's going on and send you in circles. You can hear them reading thru the same manual or printouts you've already downloaded. Their 800 numbers are a joke . . . . no results, never FRIGIDARE again !

This is the worst company and product we’ve ever had dealings with! Range less that 60 days old damn near burned our house down! Then trying to deal with Frigidare was a nightmare! Customer service people working from home and all you could hear on the phone was their chickens crowing! Stay away from these products at all cost!

cheap plastic parts break after 3 years Expect to spend $200-$300 PER YEAR on your appliance going forward. Don't let the warranty expire or you'll be sorry. The ice machine will break, the shelves inside the doors will break. All the plastic pieces will break and cost $100 each to replace. If you let the warranty expire you'll pay $500-$600 for the repair. If you buy the warranty DO NOT CALL FOR 30 DAYS. THEY WILL VOID YOUR WARRANTY. The appliance is DEFINITELY GOING TO BREAK DOWN. Don't get all nostalgic and believe that you are buying a quality appliance that will last you for 20 years. It WON'T EVEN LAST 5 YEARS without needing expensive repairs!! THERE IS NO WARRANTY FOR A REASON!!

I never take time to write reviews. If I don't like a product or service I just stop using it and move on. However, this has been such a frustrating experience that I had to vent and warn others. Bought a frigidaire side by side fridge about 3 years ago. All the sudden the freezer started frosting over and my water line froze. The 1st time I needed service I had to pay cause it was out of warranty and they were there the next day. 1 day later and the same problem and now my fridge wasn't holding temperature. They told me they had a 90 day guarantee and they would send someone out within a week. They never showed up and they never called. So I called back and they didn't know what happened but promised someone would come out the following week. Guess what? Nobody came nobody called. And on and on the cycle goes. At this point I feel it would be cheaper to get a new fridge than to pay money on therapy to deal with the level of rage I am feeling. LOL. Seriously, stay away from this company. The product sucks and the customer service is enough to make you wanna scream.

I have a 3 year old Frigidaire glass top electric oven/stove. I was sleeping last night and in the middle of the night the front oven door glass shattered and scared me to death. I was researching what could have caused the glass to shatter while not in use and it could have been small breaks in the glass from accidentally hitting it, pushing racks in with the door, using self cleaning mode. I have not done any of these. I have not even used the oven for 2 days. There was no cracks in the glass. I clean and inspect it regularly. I would have noticed any small breaks in the glass. I called Frigidaire after waiting on hold for an hour I talked to a woman I couldn’t understand who kept getting frustrated with me because I kept asking her to repeat herself. I told her the situation and asked if she knew what could have caused it to break out of no where. She said she couldn’t answer that but I could purchase new glass for $110 (not including labor). I will never buy another Frigidaire appliance. Worthless trash and could have caused injury if my 6 year old or 5 month old were in the kitchen at the time. Glass was all over my kitchen. I researched and the oven glass breaking is not new with Frigidaire. There was a study done and they were 2nd when it came to this type of complaint by customers. It’s a shame that they would not right their wrong when it’s obvious I was not at fault. I wish appliances were made like they were back in the day and were quality made products. Now they are cheap, and they make them that way so you have to give them more money to replace parts that shouldn’t need replaced in the first place. Now excuse me while I take a nap because I was up at 3:50 a.m. having a panic attack because I thought my aquarium broke or someone was breaking into my house then I was cleaning up glass scattered all over my kitchen!

We’ve sent numerous emails over the past 6 months to Frigidaire with no response. Today we finally had a chance in our busy lives to call. The customer service is lousy and unhelpful (not to mention difficult to understand). I am writing this review on behalf of my 73 year old mother who is Blind. I am very dissatisfied with the latest purchase of my Frigidaire Refrigerator. This is my third Frigidaire Refrigerator, I was very satisfied with my first two. However, this one is poorly made. Within 6 months, the plastic where the meat drawer fits, broke. In less than two years, the entire plastic strip on the back of the shelf, that holds the glass shelf with the meat drawer, broke off. I’d appreciate you replacing the shelf at no cost. Another complaint, the shelving on the door does not stay connected very well. I am a Blind individual and depend on sturdy appliances that function as they are supposed to! This has been a major inconvenience in my daily life. In violation of the ADA!

Bought a new Frigidaire dishwasher and it was installed on 22 December 2021. The quick cycle that the install person ran did not reveal the leak. Welp, all 11pm on 23 December 2021 when the full cycle was run was OM Bleep Bleep Bleep. Water gushing out from the bottom. Now, I am sure you could imagine the nightmare mess happening. Tried getting in touch with Frigidaire with only to hear closed for the holidays on 27 December 2021. Avoid buying from this company. BAD CUSTOMER SUPPORT, AND SELLING PRODUCT THAT IS NOT CHECKED FOR QUALITY. JUNK! AVOID! PS - Frigidaire blocks my review of this junky dishwasher on its website as it violates Frigidaire's standard. Beware folks. Video of the leak can be viewed on YouTube using the title of this review.